This is a really dumb lawsuit. Is any phone free from defects (just as Motorola MPx220 users...)?

I don't think it's stupid at all. I'm tired of all of these tech companies putting out sub-par merchandise, charging a mint for it, and blaming the tech industry's competitiveness.

These types of lawsuits will hurt some companies, but it will cause tech companies to second guess putting that software or hardware out before it's perfected just to meet some stupid news cycle.

I own a Treo 650, have owned a Treo 600, 180, and before that a Handspring Visor. In my opinion the Palm puts out a quality product.
I love my Treo!

I own a Treo 650, have owned a Treo 600, 180, and before that a Handspring Visor. In my opinion they do not work as good as i've anticipated. Spint was OK (treo 600 and 300) while treo 650 on Cingular SUCKED! i would love to get in on a piece of action because my current treo 650 on cingular just sucks ass.

I've had to return 2 Treo 600s back to verizon because of hardware and software defects. I don't want anything to do with this phone, but i'm under contract, and Verizon won't let me exchange it for another PDA phone. I have to buy one at full price!

I'm in.

Why in the world is Palm going to use Windows??? thats like apple using windows!!!! just nuts!

Okay, lets clarify a few things:

1) Did anyone force these people to buy a Treo?
2) Did these people have an option of buying a different phone?
3) Is this America? Is this capitalism?

To answer question 3, I'd have to say "no." This is pathetic; just people looking for cashing in on their "unwise" investment (although I disagree; I love the Treos) and their own follies. This is just terrible, IMO, and screams "McDonald's hot coffee lawsuit" all over again.. another pointless lawsuit increasing prices for everyone else.

This is NOT McDonalds. My firm bought a Treo to replace a Blackberry. I've personally spent over a hundred hours on Treo problems, over 40 during a business trip where I was a speaker at a large conference. When Versamail has an undocumented problem with midsized email accounts, when Cingular and then Palm have me get two free replacement 650s, when the ROM upgrade causes the screen to go black after 30 seconds regardless of the setting you put in, when the memory card needs a folded piece of paper to hold it in position in the tray to keep it working, and when Palm tech support has a pattern of denying any of these problems exist right up to the moment that a user or a third party software company develops a solution...well this is all despicable behavior by Palm...especially because the customer is screwed once the 30 day return period is up. I've tried being rational with Palm and so have hundreds of other people who've listed their complaints on support sites. What other solution is there except to hit them hard in the wallet? I'm open to suggestions. Consider yourself lucky if you've had zero problems. My business depends on reliable email. We lose money when it's screwed up. This is NOT pointless. The Treo, as advertised, is far superior to Blackberry. There are laws against false advertising. And when a compay, like Palm, chooses to save money at the expense of customers rathan than deliver honest and helpful tech support when there are major problems...well then they deserve to get hit with a lawsuit.

I have a Treo 600 & a 650. I have had nothing but problems. Mine are basically the same as the others have listed. One problem was the signal. Not the signal strength, I had that but when my husband would call me my phone didn't ring at all & later when I checked there would be missed calls showing in my call log. I upgraded to the 650 thinking that my problems would be solved but they were the same. I also purchased a Treo 600 for my son who has Sprint (I have Cingular). His phone never worked right fron the day he got it. With the desk chargers and cases I have purchased, I have well over $1,000 out of pocket expenses for these phones. I would like to be added to the law suit. I would just like to get reimbursed for what it has cost me. Palm can gladly have the phone back.

As stated in the lawsuit I have gone through 2 treo 600's and just after 1 year of use they had major hardware and software issues. As in they don't work. They just so happened to go out just after the warrantee. My 650 however is working fine... so far.

Does anyone ever bother to read Warranty terms and conditions???
"If Palm cannot reasonably repair nor replace then Palm may, in it's sole decretion, refund the purchase price paid for the product.Replacement product or parts may be new or reconditioned or comparable versions of the defect item.........." "......Neither Palm nor its suppliers shall be liable for incidental, consequential, indirect, special, or punitive damages of any kind, loss of information or data, loss of revenue,loss of buisness or other financial loss arising out of or in connection with the sale or use of this product.............Palms entire liability shall be limited to replacement, repair, or refund of the purchase price paid, at palms option......"
----->Quoted from Palm's warranty statement.

This lawsuit is like sueing Microsoft for providing software that has so many security bugs and holes that require constant updates.

As per evidence that the laywers supplied in the original compliant Palm had attempted to contact mr Palza to remedie his problem and he refused.
it's lawsuites like these that are clogging the artiries of our judicial system.

I recently purchased two Palm 650 Cingular Treo's. One for my husband and one for myself. Mine works like a dream. His is screwed up. I am currently on the phone with Cingular to get a new phone. If they give me excuses or any hassle, I'll be adding my name to the lawsuit.
It is unacceptable to pay $600.00 and have it be a piece of trash.

I PURCHASED A TREO 600 TWO YEARS AGO REPLACING MY T68I
PROBLEMS OVER 2 YEARS
A)MORONIC DESIGN OF ANTENNA PHONES DO GET DROPPED
AND THIS IS ASKING FOR TROUBLE THE ANTENNA WORKS LOOSE AND THEN WE START THE BUZZING
HOW MANY TIMES I HAVE LIED TO CLIENTS STATING I AM IN A POOR RECEPTION AREA BECAUSE OF BUZZING
B)PHONE LOCKS UP REPEATEDLY AND HAS TO BE RESET.
THE PHONE PRICE OF A PALM IS EQUIVALENT TO A FORD
AND A MERCEDES HOW MANY CONSUMERS WOULD PUT UP
WITH THIS ON THEIR MERCEDES.

I ALSO HAVE GONE THROUGH 2 TREOS (IST ONE REPLACED AFTER LOTS OF HEADACHE IN MO 3 OF MY OWNERSHIP)
IT'S BEEN A YEAR NOW AND I'VE BEEN TRYING TO GET A NEW ONE (#3) FOR THE LAST 4 MONTHS FOR THE SAME REASONS. AND THEY ARE GIVING ME THE RUNAROUND.
THIS SAGA HAS COST ME HOURS UPON HOURS OF TIME TRYING TO GET PROBLEMS RESOLVED, NOT TO METION THE DOWN TIME WITH THE PHONES. I WORK IN REAL ESTATE AND THIS HAS COST ME REAL $.
FOR ME, I HAD PROBLEMS WITH THE SPEAKERPHONE, PROBLEMS WITH PLACING AND RECEIVING PHONE CALLS, SIMPLY CONNECTING TO THE NETWORK ANDMORE. AND I AM PISSED.
AGAIN, WHEN YOU PAY THIS MUCH MONEY FOR A CELL YOU SHOULD NOT HAVE TO DEAL W/ THESE KIND OF RAMPANT ISSUES.
I AM SO ANGRY W/ WHAT I'VE GONE THROUGH THIS IS BS. CAN'T GET THE PHONE TO WORK, CAN'T GET A NEW ONE.

I've had my Unlocked Treo 650 that I paid full price...$699.99 in Orlando Florida to use with T-Moble and I have experienced all of the problems mentioned in other peoples comments. I've never been so pissed off with such a defective product. I can't beleive that I've not managed to smash it in a rave on one of the various times it has locked up or reset itself at the worst possible times.
How can I get involved in this lawsuit?

Ok..here's my bit. I am on the fence here. I empathize with the folks that have had continual problems here with their treos. It must be frustrating to be in a situation where you need your information and you are stuck, possibly looking like a fool.

On the other hand...I have noticed that you guys KEEP BUYING TREOS! Why? If you hate them so much...why do you keep spending money on them? If you are in a "contract" with them...get a lower priced cell phone, one with good speaker phone....and use your laptop computer to do the rest. My dad has had the same cell phone with an AWESOME speaker phone that he bought over 4 years ago.

Lawsuit abuse! And people are just jumping on the wagon, trying to get that easy money. I have had my problems with my Treo....it locks up and occasionally I miss calls. I had it replaced with a new one. I could have easily gotten something else, but I didn't. Every technological advancement will have drawbacks. Power in numbers, not in lawsuits!

Stop buying Treos. If they sucked so bad...why are they selling so many?

Sorry for all of you who feel this is "lawsuit abuse".

There are cases of tort abuse (and if you read the actual case for the McDonalds hot coffee incident, you'll understand that case was ALSO not a frivolous suit-I suggest you gather actual information, not media sensation, before posting), but this one does not appear to be one of them.

As for the purchaser having read the warranty-that is immaterial. The problem is not that the warranty is being followed, it's partly that it ISN'T being followed. It's also that the product was advertised to perform to certain level, which it does not (Palm advertised it as stable, high performance. I have used Palms since the Palm 3, and while they all are pretty stable, the Treo suffers from the same issues as any Palm-random reboots, erratic behavior, etc.)

The sound quality is below that of most other phones, the connection quality is also low (dropped calls in good zones, etc).

Personally, my Treo has performed well enough, but not as well as I'd like. The random reboots are a bad thing, but I'm willing to deal with them because I can. For the average user who only USES the Treo like most people use a toaster, random reboots are unacceptable.

Fortunately for Palm and the cell providers, they don't have to meet the same level of performance as a wired land line, or they'd be facing penalties.

This lawsuit *will* make Palm pay attention to the detials and make the next version of hte OS that much better.

As for using Windows Mobile on the phone, according to my non-scientific survey of about 50 WinMobile users shows that the current phones using Windows Mobile perform as consistently as the Treo!

Why? I'd venture the phone programming probably resides in firmware, while Treo phone software runs in Flashram (which can be changed while running, whereas the firmware-based phone would at least require the changes to occur across a reboot).

Just my $.03

i have owned a TRE 600 for 2 years. reciption quality very poor. acutally having to go outside my home either backyard or front driveway to get recipation.Dropped calls is constant. unable to recieve incoming calls but able to call out. have to call sever to resent my phone. camera quality over the past two years has gone down unable to print any pictures from the phone due to bluriness.i could go on with other complaints.!!!!

I travel for work worldwide and am on my 4th 650 replacement. 3 times I have lost my contacts, phone, mail, everything while on the road and lost tens of thousands in contracts becase the treo made me "dissapear". If the treo were a car there would thousands of people dead and no one would stand for it. I'm not asking to be compensated for the lost business or headaches recovering from a treo disaster. I just want my money back. To say "they" chose the treo and somehow deserve it is like saying the people who got food poisoning weren't forced to eat - get real!

In response to everyone that suggests people should read the warranties and bad products are just captialism - you need to use your brains. Any company that gets away with slip shod product vetting and ignoring warrants puts the good responsibe companies at a disadvantage and litigation can be the only way the market is put in balance. For example, the WorldCom fraud put a lot of good companies out of business because they were competing with a company that was cooking the books and running in the red for years. Regarding the warranties, I bet you never saw the warranty until after you bought the product - in that case any limitations of remedies are in the warranty are waived.

I must say I agree with the law suit, I have T-Mobile and can only have the Treo 600. I have been through 4 returned phones in 6 monthes, the problems were buzzing, constantly resetting, loosing newly imputted numbers, constantly hanging up with full bars. I am an Account Executive for a bank so I need the features that are offered on the Treo, hopefully the 700 will be free of bugs-without bugs the Treo would be a supperior phone.

Me again, I just wanted to comment on the people who disagree with the law suit. Obviously you dont count on the use of your cell phone as much as some professionals like myself. I spend about 90% of my work day on my treo, with client calls, recieving emails, inputting data. I need a dependable phone that I can hear my cliets on, a dropped call can mean thousands of dollars for me if my client goes to somebody else because im unavailable. When the phone master resets, you loose everything---all valuable contacts. Dont get me wrong, I have a laptop for back up but this shouldnt be an issue. I am in contract with T-Mobile for another year with no choice to stay. Oh havent you also thought about when a phone breaks you have to send it in, which means 3 days you cannot make money if your business relies on your cell phone. So if treo gives us back $500, that still doesnt reimburse me for thousands of dollars in business that it costs me.

Hello to all:

Found this interesting (mild understatement). Here we go, been using cell phones when they cost over $1,000. Minutes were in
the .45/minute range. Seen it, done. I am an early adopter is putting it mildly. I have had my Treo 600 phone for over a year and am now staring at the (beloved) Palm Powered logo flashing on and off. Technical support at Verizon is now sending me my 4th
(FOURTH) phone in this time frame. As Forrest Gump, said, Treos are like a box of chocolates, you never know what you are going to get. Frustration is the root of this message as I do like the abilities of the system. Palm PDA, Email, a phone, too good to be true for the mobile professional. I utilize Filemaker mobile to keep up on my database, etc. Just really sorry that the reliability of the system is so poor. I must say that my ability to embrace this version of the Palm/Phone is in a very low mode.
When I talked to the Verizon tech last night and voiced my concerns as a customer with the over 2 thousand minutes plan and phones two others along with the Broadband access, her solution was to have me talk to the sales folks who want me to spend money to go another direction. I hasten to add that today will find me spending more time on this issue to get it resolved.
Dag..nab....it! (to put it mildly)! Bully for the lawsuit!

I've been fighting with my a cingular treo 650 ever since we switched from verizon (not treo phones, it was a billing issue ($500+ overage / month).

I feel everyone's pain. Two suggestions.

1) Stop buying products as an early adopter. Wait for the second or third revision of the firmware, or you will always have to suffer through these issues. I feel no pity for all of you. Palm has been a second-class citizen to other manufacturers in mobile devices for years. I suggest everyone move away from them as quickly as your budget permits.

2) For the rest of us, I found a great no-lemon policy in Cingular. I must have sounded just pitiful enough to the right rep at Cingular, because they clued me in to the concept of the when's and why's of exchanging for a different model. Traditioinally, you can only do this within 30 days of your original purchase. After the 30 days, you must have tried to warranty-replace the phone at least 3 times before they will exchange for a different model.
Example - Original Phone [exchange1] Second Phone [exchange2] Third Phone [exchange3] Fourth Phone)
You would be able to request a 'comparable unit'. We chose to downgrade to a Motorola RAZR (no refund on extra money). We at this point have a rock solid phone. "Moto-props" to a great manufacturer, and cell phone company for having a no-lemon policy and great phone plans (Rollover is fantastic!)

I hope some of you get some ideas out of this. Remember that this was only what I was told, and was extended to me, your mileage may vary.

I upgraded from a Treo 300 and purchased a treo 600 when they first came out. I have had 3 defective Treo 600's and today deactiviated my 600 and reactivated my old 300 so I can now at least make a receive calls. It has been a very frustrating experience and since I use my cell as my primary telephone for business, who knows how much has been lost.

I feel your pain - everyone with a treo 650. I have researched the *dumb*phone (oops) smartphone and there are many mixed reviews. The way we consumers are being treated by Palm and the cell companies is bad business. I thought Palm and the cell companies partnered together to get us the best product and service. This apparently is NOT the case. As partners, should they not both share the burden of responsibility. Where does the FCC stand on these issues? It cannot be all the consumers fault?!?! These companies are not infalable!

This is probably one of those cost-benefit analysis topics for statistics. If this machine is truly as poor in quality and does not live up to our expectation as you all say, why doesn't the manufactuer recall them? It probably costs Palm less money to litigate or not do anything at all than to recall and try to fix the problem. Someone crunched the numbers and they went with the cheaper option - do nothing!

Like the car company making a decision to pay off plaintiffs instead of recalling and fixing thier tail light wiring. ( tail light caused explosions in an accident ). Hmmm... productivity hours lost, money lost, stress, shipping times, disconnections ... the list goes on. How productive can we be when half the time is spent with the machine and the other half is spent with customer service? This is not service. This is dis-service from Palm, HTC, Sprint, Cingular, and Verison.

They need to respond and be accountable.

We need to send them a message. We as consumers need to STOP buying from Palm until they come up with a WORTHY product. Hit them in the wallet - where it hurts. I'll be buying a RAZR this fall. I've been with Sprint for years and have a phone by samsung and it still works well - at least the phone part anyway.

This is my third treo 650 since March. This phone has given me nothing but problems since the day I got it. The bad thing about it is that Cingular wont give me another phone, Yet they keep giving me a refurbished 650. Im in on this suit because its not fair that I pay this outrageous price for this phone for it not to work!

Where do I sign up? The 650 is one of the crappiest products that the handheld/smartphone industry has brought to market ever. This may be America but companies STILL can't misrepresent these products then deny there are problems that need to be fixed.

Being that this is, in fact, America -- Let's sue their asses....when every other avenue fails....take 'em to court.

My 650 has been pretty reliable. I just called the customer service number for a new sim tray. I thought their service was excellent in this case but it is my only experience with them. I always pack a backup phone (razr- flawless) when I am traveling or other times when it is important that I not lose my contacts etc. No laptop, phone, camera, or any other gadget is perfect and thats why we back things up. You guys who lost "thousands" because your phone went bad were either awfully unprepared for the inevitable or you are just being dramatic and trying to cash in.

The Treo 650 has been completely erratic in it's performance. The reception with Verizon has been good, but that does not make up for the functionality issues. Sometimes I get email, sometimes not. Some events will Sync to my calendar program, others won't. Most recently, the phone will freeze every time a name is completley removed from Datebook 5 using the back arrow. Way to many problems to be worth the money.

I have all of you beat - and I'm not bragging. Sprint, who has done a reasonably good job of honoring their $5/month extended warranty, just ordered me my FIFTH Treo, opting to "upgrade" me from the 600 to the 650. After reading all of your comments I'm more concerned now than ever.

Can someone suggest an alternative to the Treo/Palm brand that gives us the same features - but more reliably? What about the Blackberry?

I have now had 2 treo 600's first one locked up all the time, so within warrany i got another, this one after 2 months is doing it again! I loved this handheld it has great features but when your trying to run a business and the phone locks up when speaking to important clients its no joke! especially when you then have to find a phone box to call them back because you cant even turn the thing on or off again to reset it... Anyway i hope they are improved in the 650?

I am mad as hell. I am on my THIRD Treo 650 in two weeks! Sub-par? They are the dregs. My "warranty" with Sprint only covers replacement with the SAME BUM PHONE!
I was urged to purchase this phone by Sprint employees as, I went in the store to purchase the iPaq phone, but was told that the Treo was a *much* better phone. Yeah, right! Now I'm stuck with this piece of crap. Oh, I love the "premise" of the phone but, it just doesn't work nor hold up well.
These are my problems in the two weeks I've had the phone (Oh, BTW, I'm just over the limit of two weeks to exchange it for another phone and Sprint's Customer Service is the pits!)
1. Soft re-sets itself at whim
2. No ringer - calls went straight to voicemail
3. Broken case after treating it pristinely ( I still have my original Star Tac and TimePort phones in excellent condition - Now THOSE were well-made phones!)
4. Constant dropped calls.
5. Constant complaints that my voice is choppy.
I found out today that someone switched my plan from a 1000 minute 1-year plan to an adjustable TWO YEAR plan!!! I am livid. I am sure that it was the inept rep that I last spoke with who probably thinks this will fly. I am at this moment contacting the Attorney General and the local TV Consumer Watchdog. I am NOT the one to mess with.
The Treo is an expensive phone. I am paying for service that I am not receiving and a wad for a phone that at best is eye candy.
Caveat Emptor.

Any other phones besides the blackberry that allow you to synch contacts from Outlook into them?

i have gone through 4 treo 650's. cingular is the company. this isn't a matter of getting rid of it. after being lied to so many times about it being able to be fixed, there is an investment of time that one must account for. my time is my money -- substantial money. the people who say that there shouldn't be a lawsuit to replace people's money lost on their time of being lied to obviously don't use their time to make substantial money. they, therefore, should not give their opinion in ANY forum.

my treo 600 has a broken lcd the cingular washed their hands of. I wan't in.

My Treo 600 has been replaced once. On this one,the buttons won't answer.

I agree with the lawsuit, and I don't understand the folks who charge that it is frivolous. The only way it can be frivolous is if the plaintiffs didn't in fact suffer any damages - something for a judge to decide.

I do think it stinks that the lawyers will make a bundle while the folks who've been tearing their hair out will just get a refund.

While being on the "bleeding edge" of technology and early adopter-hood is painful, these days there isn't any such thing as a serviceable phone - they all suck. I'm amazed that people who run small businesses actually depend on the things. I use mine purely for personal use, and it's so unreliable (doesn't matter - I've had Moto, Sony Erickson, LG, they're all the same) I can't imagine having my livelihood depend on the thing.

As for Palm, my T3 works fairly well if I don't load too much software on it. I'm afraid to try anything newer. My iPAQ is fairly good, but slow.

THanks you for posting this warning. I thought I wanted a Treo until I read this column. For those that asked, there is another phone - the Kyocera 7135 Smartphone is a PDA-based phone that comes with several software tools and syncs w/Outlook. I've had mine over 2 years with no problems. Guess I should be glad, and just keep it for as long as it'll keep working. It has an MP3 player also, so I don't need to carry my IPOD everywhere.

I had 3 Treo 650's in the first two weeks of my Cingular contract. The first device had extremely poor reception. The second device locked up and required hard a hard reset to "un-freeze". I got a third device about a week later as Cingular was out of stock at the time I went in (week 3). This device worked fine for about 1.5 weeks, then became un-responsive and hard resets did not fix it. The store graciously give me another Treo 650 (Device 4 - 1 month, 4 days). This device rebooted randomly all the time. The store would not give me another phone (I completely understand why), so I went through Cingular warrantee repair, and got my 5th device. I travel the world for my job, so I requested an unlock code for the phone (5th, refurbished device). I got the unlock code the next day. The unlock code sais it worked, but no other carriers cards would work in the phone. Cingular referred me to Palm. I spoke with an agent on October 26th. After explaining all my problems, he said he would get a brand new phone to me in 3 - 5 business days. I called today (11/15/05) as I had not yet received the new Treo (I planed on selling it). A manager from Palm told me they had no record of that conversation (although I have the Support Case ID Number - 3 of them to be exact), and said they didn't send out new devices. I informed her of the statistics that one unhappy customer equate to at least 50 lost sales, and she could avoid that by simply sending me a new device. She refused. I mentioned the pending complaint against palm and them impact and read her the paragraph about the infinite loop of defective devices circulating. After I finished reading the paragraph, she said, "Thank You for calling palm." Click.....

I called Cingular back, and an agent suggested to me that they might be able to get me into a different device. I waited 47 minutes and 53 seconds on hold after explaining my case to the warrentee department, and the agent told me i could get into a Audiovox SMT 5600 or a Blackberry 7100. I asked about a phone of actually a comperable cost (I paid $472.94 after taxes - the Blackberry 7100 (Refurb.) is $69.99 , and the Audiovox SMT 5600 (refurb.) is $29.99 without a keyboard which I need. I told them that was unacceptable, and asked for the number to the Regional Operations Center which I've had much better luck with in the past. She told me they didn't give out the number to the ROC. I tried calling the Cingular Southwest number I still had programed into my phone, but it is disconnected ((714)734-7607 - Bonnie). Anyway, if anyone comes across the Midwest ROC number, please email it to me, or I'll get it from a store. Hope this makes all you Treo haters feel a little better about your Treo problems. Did I mention that I signed my contract on 6/28/05 - less than 5 months!

Like everyone else, I've had the same issues with my treo, and michael, I have you beat, I've been with them since aug and the drama just piles up!!! and Believe me, my time is preious!! as for requesting a replacement, that would be a waste of time, I'll just have to join the rest of the group that is dealing with the lawsuit!

i honestly have absolutley no problems with my palmone products. i started out with a treo 600, and it was fabulous, i had little to no problems with it, great reception, clear calls, and all that with the added bonus of having a touch screen palm device. then i upgraded to the 650 as soon as i could justify the price, and i have been nothing but happy. a crisp clear touch screen, a camera that takes decent pictures as well as video, and a processor that can run all the latest palm apps. i mean to me, these phones are spectacular, and it shows in how many they have sold. these top a blackberry easily. a basic cell phone may be more reliable, but only in the way that a calculator is more reliable than a laptop. The less a product can do, the less can go wrong. and of course you have to back up your data, have you learned nothing from computers at all? if you lose data, you are just stupid. always back up, it makes no difference what device you are using. These are easily the best phones i have ever used, not the easiest, but just the best all-in-one device you could ever ask for. i just thought someone should stick up for palmone.

The Treo 650 (unlocked GSM) is worse than the Palm Tungsten W (which was a pretty crappy device). The TW was annoying at best, due to some UI problems, but it was *way* more reliable than the 650.

I've been a PalmOS user since the Palm Pilot (96?), and totally love the PalmOS, but the 650 is the least reliable PalmOS devices I've ever used. The 650 is a bait-and-switch, vaporware device.

It resets for no good reason, drops calls, sometimes it never rings, bluetooth is totally unreliable. Call quality is really bad. Speaker phone is totally unusable, handset speaker is way too quiet for most locations (without VolumeCare).

Some have said that VersaMail is part of the problem; I've been trying ChatterEmail with some success. But for god's sake, in general, the 650 is not reliable.

My wife's BlackBerry is *totally* rock-solid. If BB supported more reasonably-priced apps and wasn't so fiddly with the damn thumb-wheel, I would have never bothered with Palm again.

I can't recommend the Treo 650 to anybody (including other uber-geeks like me). I've already contacted the lawyers representing this class-action suit. I recommend anybody with a crappy 650 to do the same. Those of you who have a 650 that actually works as advertised, seem to be in the minority.

My Treo 650 SUCKS and I hate it. Worst part is I paid a lot of money and I WANT to love it, but just the basics are infuriating:

1. CALL QUALITY - with full bars, people can't hear me, I can't hear them.
2. VOLUME - I can barely hear people with the volume turned up all the way. I practically have Cauliflower ear from pressing this piece of crap into my head so I can carry on a conversation
3. DROPPED CALLS - all the time, even with plenty of bars. It just disconnects. This is calling people on their land lines
4. GUI - SUCKS. Even after I disables the touchpad, everytime the phone rings and I grab it out of my pocket, it still either answers the phone (when I don't want it to) or hangs up on the caller (when I do want to answer the phone)
5. PALM/HOTSYNC - Okay, not necessarily the Treo's fault, but the HotSync NEVER COMPLETES - CRASHES EVERY TIME, and I just lost email from my computer client (Apple Mail) that I can't recover anywhere.

I could go on, I hate this phone and feel it is a crappy design at the least, and I'd go so far as to say it's defective.

PS - Yes, I've called Verizon, updated all the firmware etc. It still sucks.

Bought 2 Treo 600.. Dropped the first one onto a run from a total olf no more than a foot.. You guessed it - the kiss of the "orange/blue" screen.. Was totally honest with the seller of the Treo.. Yup, you guessed it - it my problem since you dropped it.. Well guess what Palm, I'm also the owner of the i600 by Samsung which has been thoroughly abused through rain, wind, water, bouncing etc -and it still keeps on "ticking" just like a timex of old.. Get me in on the class action.. I'm going to switch to the i730 by Samsung.. Just want my money back!!

I am thoroughly disappointed! I have a 600 which was purchased on ebay and was new in the box. I have, nearly daily, been getting a crashed system and I loose all calandar, contacts, and info for current as well as back to 2000 appointment schedules. I need to hotsync after charging up the battery (battery seems to discharge without warning or provocation)and reinstall my real estate esync software. The process takes about 2 hours but worst thing is I am out of business until I can get back to computer where backup data resides. I want the unit to work and I depend on it. What can I do as I think the battery is quickly dying and it should not die after 4 months of use. Help Please. Thanks in advance---

Hello, fellow Early Adopters!

I have a week to decide if I keep my Treo 650 (verizon). We keep buying Treo's because we are told by the manufacturer that they work, and often they do! I am suffering the same Versamail/system reset dilemma that is documented so many places on the web. When it works, it works fine. When it doesn't work, and I find myself in another city, I'll be wishing that I had my laptop! But I bought the Treo so I wouldn't have to lug my laptop everywhere.

So at this point I am going to return this little handheld marvel. Too many complaints, to much uncertainty, and not quite the reliability I expect for =/-$400 and a $110 monthly contract! My Tungsten T2 has all of my contacts. Guess I'll keep it in service and get myself a reliable phone. Do they still manufacture those anywhere?

All I can say is I'm glad to find out my phone speakers aren't repeatedly going bad from some kind of force field I put off. A couple months ago the internal speaker went bad and I could only talk on the phone if I had my plug-in earpeice with boom - so they replaced the phone. Now today I suddenly can only talk on the internal speaker, but the plug-in earpeice is at about 10% of original volume and badly distorted i.e. unusable. Two headsets at my workplace connected to a "real" phone (unrelated company) went bad in the last few months too so I was thinking I have an alien chip in my head projecting interference to all speakers I use.
Well, I'll just go stand in the customer service line again at Verizon for them to confirm I need yet another new Treo 650. This will be #3, hopefully I'll get lucky.
Does anyone find using the built-in speaker/earpeice is too quiet and doesn't conform to your ear so you press too hard and get a sore ear?

Can I get in on this lawsuit even if the phone is in a million pieces on the side of the road. What a piece of crap. I got so tired of having TMobile tell me it was the earbud (had to go across town to buy a new one), then the charging system, then something else. I just wanted phone that worked and did everything it was supposed to. Palm and TMobile stonewalled me to the point that I new I was not going to get anything and decided to cut my losses so I smashed that piece of shit into a bazillion pieces. I felt relief and closure even though I had spent $500 on the phone and hours upon hours with "customer service." What made me feel even better was sending that phone in its box back to Palm. If you are really frustrated with this company, go by a Palm product at Best Buy and take it back before the warranty expires for a full refund. Tell Best Buy Palm sucks and that is why you are bringing the product back. As a larger retailer, they will get tired of these expensive take backs and potentially put pressure on Palm. In addition, Palm will take it in the wallet from the returns

If anyone wants to sell me some parts cause you hate your phones so damn much I need some!
I need a Screen and a faceplate. THANKS! :P
(These phones don't take a fall off the top of an SUV very well) :(
That's my biggest complaint.
CHEERS!
I'm dead serious by the way!
I need parts!

RE: Kurt S:
'I've been a PalmOS user since the Palm Pilot (96?), and totally love the PalmOS, but the 650 is the least reliable PalmOS devices I've ever used.

It resets for no good reason, drops calls, sometimes it never rings, bluetooth is totally unreliable. Call quality is really bad. Speaker phone is totally unusable, handset speaker is way too quiet for most locations (without VolumeCare).

Some have said that VersaMail is part of the problem; I've been trying ChatterEmail with some success. But for god's sake, in general, the 650 is not reliable.'

I'm an Uber-Geek and palm user since the first Pilot in 96, and agree with most of Kurt's analysis (we have no problems with VersaMail though - using WMA to Exchange2003) Point is, you shouldn't have to be an Uber-Geek to make it work, but it helps.

My issues all relate to call-handling problems. I don't know if they are Verizon network issues or a Palm device issue, so I'm on the fence.

1) My unit resets all the time - usually when receiving a call. I've gotten to the point that when it resets - I immediately check voicemail to see who I missed.

2) It drops calls/has network issues - Could be either Palm or Verizon, I don't know. Range is poor.

3) You can't just hang up just one call if another comes in. (this is totally a Palm UI issue) If you accept a second call while already on one, you have no ability to hang up one call or the other - you can ONLY hang up both. WAY uncool.

4) The web-browser sucks, but that might just be a third-party issue. However, if the browser crashes, the phone remains in data-mode. This IS a Palm OS/UI issue.

5) Call quality has been mostly good, except for a frequent 'ghost echo' from my mic - might be a Verizon problem, cause if I hang up an incoming call with the problem, then make an outgoing call - it goes away.

6) Speakerphone for me has been fine, and volume was great. But it appears to be simplex, not duplex -- you can't hear and talk at the same time, only one or the other.

7) Handset microphone is not well tuned, voluem too low, and picks up lots of background noise. Absolute crap for any public area where you'd like to keep your voice down.

I am an angry palm troe 650 user. It has been locked many times and i have wasted many hours to try to start it again. Poor technology and service must be punished and damages must be rewarded to all the users. This is the only way these companies will bring good reliable products.

I am an angry palm troe 650 user. It has been locked many times and i have wasted many hours to try to start it again. Poor technology and service must be punished and damages must be rewarded to all the users. This is the only way these companies will bring good reliable products.

I am a 600 user and LOVER. Perhaps I am lucky? I haven't had any issues with it for over a year. When I travel (every week)the reception with this phone is no worse, no better than other Sprint phones I have had in the past.
If your complaints are valid I wish you well with your suit; just keep in mind that there is strength in numbers as well as frenzy in packs.

I have had many of the complaints people on this board have. I went through three treos before I got one in which the phone worked. This one works but locks up frequently. I had a Treo 180 and loved it. The 650 is a step backward from the 180.

I started out with the Palm Pilot a long time ago. The best thing about the treo 650 is the Palmone operating system. If the next treo runs on windows I will not be buying it.

ditto, ditto, ditto...please add me to the lawsuit

I've had my Treo 650 since March 05 and just started having problems with the center button not responding when trying to unlock the phone. Have to reset the whole phone. Also, my speed dial numbers are suddenly not reliably working. Anyone else having these problems and have found solutions? Or just another thing to add to the Treo 650 list of problems?

I started having similar problems since my antenna got loose lately. I keep loosing signal during calls. When I receive calls, by answering the signal is lost and so on.
Some people think that if we are unhappy then, just don't buy Treo but when it is done, it's too late. When you decide to buy a product it is based on the marketing and promises of the product, so because of that, this kind of lawsuit is very important for all customers. If nobody fights for their rights, then the cies would promise anything to get you in.

I'm in. I would also like to be involve in the lawsuit.

I own a PALM 600 that has been nothing but trouble. I am on my third replacement (got all two during the 12 month warranty period and a third which I paid for as a trade-in). Each time I was promised that the replacement Palm 600 would work better than the last, but the results have been consistently bad...crashing, locking-up, turinig off by itself, rebooting and sometimes rebooting by itself, dropping call and rebooting...you name it. Making a call when I want to has become an unwanted adventure. Now the screws came out and my antennae fell off. I just odered screws and an antennae from an online parts vendor.

I love the technology direction of PALM, but I hate to love this phone.

How do I get involved in the lawsuit?

I provide technical support for law firms and we have a ton a Treo 600/650 users who ALL have problems with this device. I have spent endless hours trying to fix issues that are unknown what the solutions are. I discourage anyone from buying this device, whether windows is installed on it or not. Down with the Palm Software, hail Blackberry.

I started with the Treo 600. Sound quality was poor to bad, dropped calls like a 6 year old outfielder, calls never rec'ed ended up in voicemail without the phone ever ringing, signal strength was poor. Then a miracle occured. It quit working completely. Treo replaced it with a 650 and quess what? Same problems just as bad. Now my warranty is out because my replacement 650 is only covered within the same year that my originally purchased 600 was covered. I keep waiting for it to go blank. The good thing about it is that it works well as a pda. It sucks as a telephone.I have no problem with a class action lawsuit because I'm thinking that the manufacturer of these devices knew about the problems and put them out on the market to make a ton of money knowing that $6oo. is too little money for anyone of us to file a claim for.

I'm On my 3rd Treo 650. They keep getting worse. Current phone needs to be reset 1 or 2 times a day. It is frustrating as I try to schedule appts. with clients and they wait for me to reset my phone! It also turns off at random; center button often won't work; speed dialing is unreliable; and hot sync operation often fails. I wish there was a solution.

I have had my Treo 650 for over a year. Sprint indicates that they can never duplicate the problems so they will not replace my phone. So I have to deal with the constant reboots. I guess this is my problem for not buying the extended warrantee for the phone. I would think if I brought it in three times during the one year warrantee I would be covered. No such luck. I like my Treo, but could do without all of the issues. GET ME A NEW WORKING PHONE.

I've had all the problems mentioned in previous posts with my TREO 650 on SPRINT. I've had it just ove 1 year now and the sound quality is varied. Sometimes it's acceptable other times terrible and this is from the same location, taking or receiving calls. Also, sometimes, when I press the Hang Up or Off (red button), nothing happens for a minute, then the screen lights up like it's supposed to do. I have to perform a soft reboot to fix this. I'm on the lastet OS version (1.12 SPCS). I'd like to get in on the class action suit, how do I sign up?

I've had a Sprint Treo 650 for 7 months and the device has performed extremely well. I think that problems come from 3rd party software that may be bad and the biggest problem is USER error or ID-10-T error. Too many "executives" have these phones that probably don't even know how to "set the time on a vcr" let alone use a smart phone. I wish users of wireless phones would take responsibility for their own ineptness instead of blaming the device/manufacturer/service provider. It is, afterall, a man-made device, that you have to know how to use, to make it function properly. Or maybe these hardup middle aged complaintents just need to stop downloading corrupted kiddie-porn.

I've gone through some Treo 600 nightmares. I bought two, one for my girlfriend (at the time--more on this later) and one for me.

Both suffered terrible glitches. Dropped calls, failure to notify about awaiting voicemails, and text messages delayed up to 24hrs, text messages arriving out of order and missing parts... Not to mention the many random reboots, the quirky digitizer that constantly had to be recalibrated...

I can credit the Treo 600 for the beginning of the end of my relationship--thanks to the dropped calls, delayed/mixed-up text messages and unannounced voicemails, we got into several spats over mixed up communications. It's like trying to hold a conversation where you can only randomly hear one word out of three and receive sentences out of order--the frustration builds, and misunderstandings lead to mistakes (missed appointments and missed emergency calls). Of course, the relationship was doomed for other reasons, but the Treos' failures started the rift and dramatically hastened its demise.

Look, this isn't the end of capitalism or tort abuse. Quite simply, Palm failed to meet its end of the implicit contract established by its advertising. Check out this section of the Truth in Advertising Act:

18. PRODUCT REPRESENTATION
Advertisers should not advertise a product in any manner which has the capacity to mislead or deceive purchasers, or prospective purchasers, with respect to its utility, composition, construction, durability, design, quality, quantity, or number of pieces, models, origin, manufacture, grade or in any material respect.

Obviously, Palm has failed to meet their advertising claims that they are producing a well-built, durable, well-designed, high-quality product. That is a specific failure for which they may be held responsible, because some of those claims are explicit (in press releases and advertising).

Ordinarily, their willingness to remedy the individual claims of failures is enough to protect them from lawsuits, but a lawyer should be able to refer to the precedent set by the spirit of the states' "Lemon Laws" that typically refer to automobiles. The basic spirit of such laws is that if the consumer suffers costs (time/money spent repairing the lemon ) that are too high, they deserve a brand new, non-defective car.

So, hold off on the ad hominem backlash against the claimants. Many of them have gone through several brand new replacement Treos, along with all the inconvenience and frustration dealing with each flawed phone. If we were talking about cars, it'd be like receiving brand new car after brand new car, only to find that the recurring failures are not defects but design flaws that cannot be overcome.

BTW, I have several friends that work at Microsoft. They are explicitly instructed to release software even before all the bugs are ironed out. The basic philosophy is "release or die"--the cutthroat competition amongst software makers has made buggy software commonplace, and our own failure to hold the companies responsible (by either tort or boycott) is what has made this practice widely-accepted.

I have a catch 22 with my Treo 600 problem. First let me say I LOVE every other feature this product has, but I also have the horrible buzzing problem that only the caller can hear. Funny thing is, it goes away when you plug it into the charger.

My catch 22 is that I bought it unlocked from a private party, and the buzzing began several months later. I am told that I must use a phone carrier (ie - T-Mobile or Verizon) for repairs, and the phone carriers tell me that they can not send it for repair if my warranty was not with them to begin with (I had to have bought the phone from them). I did find a place in Boerne, Texas, that repaired the problem. It lasted a couple of months, but the buzzing is back.

I am sorry if people say it is lawsuit abuse, but how else can we get a company to at least replace a phone that is useless and defective? The antenna had come off my phone last year and luckily I found it. I was told otherwise that there were NO replacement parts and I would have to throw the phone away and start over. Since when is $300 to $600 dollars a throw away product? Since when does a manufacturer of a product not allow you to sent the product back to them for repair, even at MY cost? We need to make companies accountable for their products. They should not expect people to accept it as a fact of life that something will work for about a year and then be replaced when it is defective. I feel sorry for business owners that bought these products in mass quantities for their employees to do business with. AT least I am a single consumer that can still use her cheapo freebie cell phone to talk on and still use the PDA function for work and pleasure.

Does anyone have ANY other suggestion of how I can get Palm One to fix or replace my phone without having bought it through a phone carrier? Isn't it my right to buy a product in any fashion that I want anyway?

Treos aren't the only pieces of trash with lots of features. The Motorola v600 with Cingular was just as bad, was recalled, then discontinued. After a number of calls and me giving up, they didn't bother to tell me about the recall. When I finally tried to get a warranty replacement from them and Best Buy, they told me it would cost $275 to be replaced, because the warranty was voided by a crack in the trim. The problems were in design and manufacturing. I was so in love with the features, that I was blinded to the problems, and hopeful of resolution. I've run into a lot of people that love their Motorolas and Cingular. I’ve had problems with Motorola and Nextel before, and won't have another Motorola, Best Buy warranty, nor stay with Cingular.

To add,

The Treo does have problems. I am on #2 and it shuts off without warning and looks like it is on, making my phone not accessible. #1 went backfor a defective headphone jack that disabled the unit's builtin microphone and speaker at all times. I hate lawyers but this is not lawsuit abuse if the thing doesn't work as advertised. Seems that Palm rushes these things out without proper quality control.

I've had Palms since my first Vx in about '98 time frame. They were rugged and reliable until they got into the phone business. My simple solution for the headaches with my Sprint 600 is to pay for the extended warranty and the insurance. I've probably had 4 600's in the last 24 months, all with various nuisances and most recently NO SOUND at all unless the headset was plugged in. I love and live by these devices but am not sure where to go next.

I was very excited to purchase the Treo, even though I did not wish to change phone service and number and thus had to eat the full price with only a discount for reupping the contract.

I also have to echo that the sound quality is simply awful for playing sounds or ringtones - and don't whine that it's a phone/PDA. It is supposed to have that capability, so the device should do it well.

Recent problem (I used it much less after my company forbade phones with cameras in the facility) is that the screen/stylus relationship is almost nil.

I still don't even see the point in bundling the camera with phones... the picture quality is lousy. You need to be outside in 2PM sunlight to get even a recognizable image.

Finally... my Treo locks up on the desktop screen. Rebooting it does not help. Removing and replacing the battery does not help. Cursing makes the other people in the meeting look at me funny but doesn't fix the Treo.

I am not one who runs to the courts to resolve consumer matters, but if this is a problem that is as large as I'm reading that it is, then perhaps I need to reconsider for this product.

I have a new treo 650 from verizon wireless. It does not sync with the computer 1/2 the time. It crashes every time I load new software. It keeps dumping my contacts. Shutting off in the middle of calls. I think it is a bit redickuless if you asl me. i used to have a Kyocera 7135 and it worked well buy i downloaded the updage patch for it and the software failed. My friend has the treo 700w and his runs just fine. Also people I talk to can bearly hear me. And the spear phone is hard to hear its all static.

Here's the bottom line: the Treo is NOT fit for the purpose it was sold. My Treo was my fifth cell phone. The other 4 - no complaints under "normal" cell phone use. Within 5 months, the screen on my Treo was gone. They told me I dropped it too much. Then why do they sell it as a cell phone that you can clip to your waist? It's NOT FIT TO BE A CELL PHONE under normal conditions.

I just smashed my 650, it was a piece of shit..
I'm soooooo in lets get going!! please respond with what i can do next to sue the shit out of these assholes...

glengerson@msn.com

Just last week my internal speaker and speaker phone speaker both startyed crackling for no aparent reason. I've never dropped the phone or mis-used it in any way.

I am now blown as hell by my treo 650 (sprint version). The damn thing has been a bunch of bs that I literally sit there and be like WTF. for example:

1)Reset itself, like casper the friendly ghost is playing with it.

2)Can't hear people when I dial out.

3)Speakerphone stop working completely

4)and now I can't hear the thing start up or shut off because it no longer makes that start up/shut down noise when in audible mode.

I only got the damn thing in late october 2005 and I having all these problems. I'm hoping it's just a minor hick up with my phone but after reading all the other comments I'm not so sure. Well they will definately be seeing me in the store tomorrow. Oh, btw, I'm not a treo hater I just want my mf'in phone to work right.

Well Im going to buy a TREO 700W and I let you guys know how it works...
All my other cell phones had warranties and extended warranties that I had bought.
I buy insurance for my cell phones just in case I break them (i.e. Drop them).
Im a verizon wireless customer.
Ive read where people are missing calls and dont even know it and then the buzzing in their units.
Well its not just the TREOs folks, it alot of cell phones out there and not just the TREOs...
Im sorry folks but I cant see where I would use my cell phone as a source of business but if you do. Why dont you get your company to buy you one of these phones instead of buying out of your pocket. Im buying 1 just for the he** of it and try it out.
I will be back with my review in about 3 months.
I just hope I dont have the problems ya'll have with your 600s and 650s...
Wish me luck folks...

I would really like to get into the lawsuit if it is not too late. I own the TREO 600. It was the greatest thing ever until 3 months into it, the network searching, dropped calls, phone freezing, and resetting by itself has driven me crazy. The first couple times I contacted Sprint and they did a PRL update. Then, they put an updated chip in it, doubled my memory, but the problem came back. It usually acts up more at night. I went to Sprint a minimum of 10 times and they tell me nothing is wrong with the phone. This phone has affected my life--I am a 4th year college student who is always busy with work, class, and interviews. The Treo is my only phone, and it drops very important calls all the time. There has been times when I was in a situation where I needed to make a call but could not get through. My girlfriend who lives about 100 miles from me is also fed up. I cannot believe that my life has been tremendously affected by this defunt communication device. The TREO is currently ruining my life but I have no money to buy a new phone.

I've been through the 600 and two 650's and with the exception of the unlocked 650 I just bought, I've had a lot of problems also, with several replacements. My only gripe is that neither Palm nor my provider, Cingular, will offer an extended warranty. Having the warranty would at least provide me some relief when the problems come about. My 600 is now dead and out of warranty, and Palm will only tell me to buy a new one. My first 650 is now being used by my wife, and the warranty expires next week. I'm deathly afraid it will die after that, and that will be that. Spend another $600 and buy another one, or go without. And once you've had one, you need it. Your whole life is in there and it's impossible to go back to the old life of carrying around multiple devices or printed books. Why won't Palm provide an extended warranty for the Treos? They do for all of their other devices, just not smartphones.

I had mine replaced 5 times already from our local distributor. I have MOST of the problems mentioned in the lawsuit. How can I join the lawsuit? I am living in Manila, Philippines.

Treo 650. Broken antena that I find out is not covered under warranty. Try finding one--Palm will not sell one, Cingular will not sell one, and all phone on Ebay have the antena's removed because someone has discovered how valuable they are. I finally found a site that has them but they want $40. plus shippping. Also, the battery and the SIM card are not under warranty-amazing, three of the most important parts of the phone and they are not covered. I think I have been taken.

I'm tired of getting my ass chewed by my fiance because my phone does NOT ring OR hold messages when she calls. I think I have 10% of my ass not chewed off and, of course, she thinks I'm ignoring her calls. Verizon says they don't see any problems and want me to come into the store and "see if the problem is duplicated" so they can get their thrills.

Executive toys, that's all these gadgets are. Just because they are cool, doesn't mean they work worth a s$@!. Blackberry's are no exception, they suck too! Just talk to any of your friends that have to support these pieces of garbage so their corporate elites can yell "look at me!" at their golf clubs.

Listen up executive twits, stop wasting company money on this junk, and dumping it in the laps of your IT departments, they have more than enough important things to contend with. You people are lucky that you can barely power on your laptops without having someone hold your hand. In the words of Napolean Dynamite "IDIOTS! .... GODDD!

I am researching the Treo 650 because I have had all of the above issues and more with my new PPC 6700 from UTStarcom and Sprint. Anyone know of a similar lawsuit or complaint forum for this device? I have replaced it 4 times with no improvement. I won't bore you guys, but it looks cool and sucks as a reliable device. I am now concerned about potentially replacing it with a Treo 650 (hopefully Sprint may let me do this) because of the problems discussed...

I am on my 6th Treo 650 and going on my 7th. I was replacing my 5th T650 and the 6th did not work either. Now I'm stuck with two phones that do not work. yet if my warranty runs out, I would be stuck with the phone and would have to buy a new one. There is NO good merchanability. That is the problem, regardless if that should be expected. My money was not shakey when they took it, so neither should my product. If it does not work, do not sell until it does. This is wolfs&%#t

I am right there with these comments that talk about problems with the Treo 600. Dropping calls, functionality that doesn't work as advertized. I even have the "Phone Replacemnt" service from Sprint but it took me at least 15 calls to Sprint to get a Refurbished phone, they won't even admit that they have a problem even though there are humdreds of sites with 10s of thousands of us all saying the same thing. Nice phone, couldn't live without it, but after a year, you will be teatherd to your charger until your 15 call gets you a new one.

Ok; you all have convinced me. I was getting ready to buy a Treo 700w but after reading this lis of issues, I will start looking at something else. I have a Razr now and it works great, but I need a PDA phone. Any suggestions? I am on Cingular and have had no problems there. What about the Cingular 8125? Anyone out there had any experiences with that?

HMM
I just got my Refurb 650.. The sound quality is freaken horrible... Compared to my Motorla V660..

Dammmit!! just signed a 2 year deal.. all for wanting PDA + Email on the road.. big mistake.

Mother Fers.. should have read this before

I do not know where to begin on what a hassle this phone hase been. It is absolutely ridiculous. I am still within my 14 day trial period, but it looks like this phone is going back.

I am a Nextel subscriber and needed a phone with a BlueTooth headset. Of course, their phones are a fortune, so I bought the Jabra adapter and SEVERAL BT headsets. The quality was poor.

Since Sprint and Nextel are "together", I kept my existing contract in the hope that I could get a Sprint phone with my Nextel contract. It was NEVER disclosed before the merger that this was not a possibility. After the merger, we told to switch to Sprint, a new credit application would be required but more insulting was that you could not keep your existing contract. So there was no advantage to being loyal to the company. I stayed with Nextel in the hope that I could have more variety of phones on the Sprint Network. They do not care about you. If you want to change, you are in effect a new customer. You can get a better deal by opening the newspaper and seeing what promotions are out there. In fact, if I wanted to upgrade the nextel phone to a BT enabled phone, I could get a new activation, sign a contract and get the phone for less than $100.00. Nextel's best deal was $300.00. Are you kidding me?

Sorry for the diatribe. I broke down and bought the Treo 650 on Sprint. I have had it for 3 DAYS AND HAVE GONE THROUGH 4 HEADSETS AND AM ON MY SECOND PHONE.

I just tried to sync the phone with my back up and it has gone into a continuous reboot loop.

What a joke. I have a decent technical backround, but the hoops you hve to go through to get this phone to work are unacceptable. I have spent 2.5 days driving from store to store, exchanging headsets, etc and I still have problems.

Attention Lawyers. There is a law suit here. I do not know the specific legal grounds, but the products reliability rate is dismall. Moreover, the punitive damages of time on techincal support calls, time off work and unproductivity has cost me more than the phone and the rate plan for a year. If Sprint thinks they are going to charge me for calls made when I return this phone, they would be wise to accept my offer. Otherwise, I will use every blog, media outlet plus bring forth the employees at the multi locations that I visited who verified my problems. It would be far more costly for them to do that than to be a recipient of another class action suit.

Somehow I think, they would rather charge me $50.00 than to apologize for their inferior product.

DO NOT BUY THIS PHONE UNLESS YOU HAVE A LOT OF FREE TIME TO DO THE UNDONE TROUBLESHOOTING BEFORE PRODUCT RELEASE.

I have a Treo 600 (my second - the first one had a screen meltdown while under warranty). I thought I was the only one who had calls go right to voicemail and whose phone froze and had to be reset. But the buzzing is the big issue. And, just like Sharon Scott (Jan. 7, 2006 post), it goes away when I plug in the charger. Cingular was no help (they wanted me to spend $400 for a 650!). If anyone knows how to fix the buzz (which can only be heard by the other person until the battery icon is down about 1/4 when I can hear it too) - please post an answer! Palm has us trapped because of the time involved in transferring an entire address book to a new phone. Is there another PDA phone out there that's any good?

I have original AT&T GSM service, kept it since it's $99 for unlimited service in/to 48 states! BUT...
Had 5 Treo 600 phones - all with problems like rebooting, dropped calls, and ear speakers that did not work (or mics). Now my old Treo 600 sits in a drawer and over $1,000 is missing from my wallet.

Bought Treo 650 phone. Palm said it fixes many ills. Didn't bother to tell me it brings many more. Overall, much more reliable than Treo 600, but it has latest patches and still reboots every few days - usually during a call! I have had to replace it twice.

Wife has T650 too, hers seems a -little- more reliable, but she uses it much less frequently. Now my antenna is loose.

Used to use Nokia 6310i, wish it had decent MS-office integration, but no - so tried Treos. Never again. Love the Palm OS though... any suggestions for a better Palm OS multifunction phone?

Hope this lawsuit goes through... Palm's idea of a trouble-free phone needs a sledgehammer and they need to go back to the drawing board...

Palm is a miserable company for ever pushing this phone to production.

A normal, properly working phone has the following behaviour -

1) Chopping, buzzing during calls.
2) Constant reboots and freezing (5-10) times/day
3) Missed calls, since after a reboot, phone doesn't always turn on.
4) Can't browse web, sometimes 10 clicks through it reboots or freezes, something 1 click, sometimes 3 ... who knows? But I know it's impossible to stay on the web for more than 10 minutes without a reboot

Well...it all comes down to the companies having already made these product and the companies putiting out the lower models to make more money so they can release the others at a laater date i.e.the ipods. Companies are not going to make products that last because they will not make very much money if the sucker lasts. I love my treo 650 but there are many issues with it. it constantly crashes and freezes. unlike rollerblade and the other rollerblade companies their products last so long that they had to move their company to the UK. unless ur willing to just get ur phones fixed rather than get new ones there is not much we can do unless we boycott buying any phones at all.

Well here's another two 600's needing work. New screens and my speakerphone is on the blink. I'm trying the fix I found on google, replaced the screens- $66 on eBay. Video on google for replacing.

Capitolism 'IS' having lawyers. Just when did lawyers start screwing American citizens? I thought it was unscrupulous companies(and THEIR lawyers) that did that. You know, ALL corporations have lawyers. Like the oil companies, energy companies(Enron, El Paso, etc, Etc...)

But they sure WANT you to hate them. That way only THEY will have their services and protection. Kinda like money. They tell you how bad money is (root of all evil, can't make you happy, etc) are but none would be caught dead without a mountain of it. Drug companies pay for studies saying that vitamins can be deadly! Or that they don't break down. Ever hear of one death by vitamins? Ever see a pill in your toilet? 'Ozone is deadly!' Ever hear of ONE death or lawsuit over ozone machines? "No one will buy electric cars"...ever try to buy one? They won't sell you one.

The McDonald's story? The Judge lowered the amount to $300k, she had over 6 plastic surgeries to repair the 3rd degree burns, the multi-million dollar 'jury' award was 3 days profit from coffee sales, the lawsuit was just one of thousands from the same problem, McDonalds has bean-counters that say they won't make as much if they lower the temp by 10 degrees, so they refuse.

It's like the railroad trying to get workers to hate their FELA lawyers, their only way to recoup wages after an injury. That way the PUBLIC doesn't have to pay for rehab, disability and healthcare. They'd rather YOU all paid for their injured workers.

LAwsuits are the ONLY thing keeping railroads trying to have fewer injuries, they try every year to get the public to pay for their non-safe enviroment. (Holes in the ground, uneven surfaces, 10-20 hr days, deisel fumed cabs, poor mgt. decisions, no heat, no AC, no toilets, no washing facilities, etc)

i believe palm should stop making it so dufficult to get refunds and exchanges. if youre still under warranty, why should you still have to pay service fees which cost about what you paid for the phone in the first place. thats a ripp off and its absurd. ive only had my 650 for a week now and im already feed-up with it b/c everything is becoming defected on it. palm better do something about this or ill add another lawsuit to their name!

I have owned the Treo 600, Treo 650, and I was crazy enough to fall for the Treo 700w. Neither of these units have been very good, the only reason I keep buying these phones, well I'm just not sure. I read all the reviews on all of these before I bought them, but apparently these folks got better units than I got. I would pay double for an exact unit with NO bugs.

I have owned a Handspring (bought by Palm) Prism which worked flawlessly for 5 years. Upgraded to 600 with Verizon. Got my son a 600 also. Initially worked well, till end of contract. 600 started acting up and was upgraded to 650 via purchased insurance from Verizon. Got 3 months excellent serice and use from 650. Changed carries and purchased a unbranded GSM unlocked 650. This unit crashes 5 to 6 times a day. The crash was "a reset was caused on (date) @ (time) while running PHONE .. /atcmds/seriall0.c, Line: 609, CCP data send retuned error= 0x0001 (fw crash) Palm is unable to help with problem. How do I get added to the list?

There are many problemns with the treo 650 and even more with the 600. cell phone companies seem to have a greater frequency of problems with equipment and service than most companies. It seems they are less likely to resolve and more likely to make excuses or ignore the problems. They use unreasonable tactics to force consumers to pay excessive penalties or other costs/fees regardless of the fact they have provided equiopment and/or service that does not work as advertised.

BTW, add me to the lawsuits.

HEY I BOUGHT A TREO AND I WAS WONDERING IF SOME ONE COULD TELL ME HOW TO UNLOCK IT. WHEN I CHANGED MY NUMBER I ALSO CHANGED MY SIM CARD SO IT SAYS WRONG CHIP ANY HELP??

Mark, info at end of page....

My thoughts,

I think the lawsuit is good because,
1) They are NOT going to get rich off of this. It's more like a jab from a boxer that says wake up and pay attention.

2) This shows companies that the American consumer will not be easily ripped off. which happens all day everyday in this country and not enough people stand up and say something.

I have had a 600 (at&t) and a 650 (cingular) both were unlocked by myself and I have only experienced minor bugs. I am wondering if you guys know, this is a computer. That means it needs to be treated like one. Computers crash, yes even MAC's (for you MAC diehard's) May I ask what software you have installed. You would be surprised how many people think any programs they install will work flawlessly. Also certain programs do not work well together. If you back up your phone data and do a hard reset and reinstall your programs slowly you should notice some problems go away. I do a fresh install about once a month. I do agree there probably were some bad batches. That's true about every new gadget that comes on the market.

In closing,

This phone may just be too technical for some people. I am a computer tech and like I said, with proper conditioning, I have only experienced minor problems with my treo's. Any one with hardware issues is completely pardoned from these statements. There is no excuse for that. I am for the lawsuit even though I have experienced less then 10% of the problems others have had.

For Mark,

Mark, go to Mytreo.net or google. Search for "unlocking treo" you didn't say what model you have.

Treo 600 can be done by yourself with your usb cable. Step by step directions on Mytreo.net.

Treo 650 - call the international line. Say you need the "subsidy unlock code" so you can use your phone out of the U.S. with that Country's Sim cards. They may say no and give you a run around saying you need to do this or that, or it's going to take days, not true. They have a program they can use right there and then to get you your unlock code. If you get a Rep that doesn't want to help you, hang up on the jackass
and keep calling until you get someone who will.....good luck!

I had to send for a replacement for my treo 700w because it was having some major issues on the phone. Every so often I would get a phone call and I could hear the caller just fine but they couldn't hear me at all. About every 3rd call was when it was happening. I got up to one hard reset a day just to keep this problem from happening. I received my new phone in the mail 3 days ago and I haven't had any issues with my new phone at all, flawless.

I'm on my fourth Treo 650 replacement since last year. They keep FEDEXing new ones.. replacing the original with reburbished ones and the problems keep repeating. Crashs,countless hard resets with no information while out on the road,poor speakers,Bluetooth incapatibility with HandsFree car system,KB/MB mounting while phone is off and inactive. Funny how they claim at Tech support (Phillipines) that no one else has problems with these, but one did say not to buy the Treo 700 yet! I know Verizon's number by heart!

At first I thought it was me but after having so many missed calls I knew it wasn't. The phone will stick on me a lot and the touch screen would also stick. I have been at my desk with the phone beside me and I would get a voice mail message signal. I know it didn't ring. I did pay a lot of money for my treo 650. Dependability is what I need in my profession and I can't afford to miss my clients phone calls.

I bought the Treo 600 a month after it was available through my cell phone company, tmobiles website. At the time, I was happy to do so as I was experiencing problems with the treo 180 handspring thatI owned at the time. The flip part of this phone was constantly breaking, a problem which was not a factor with the treo 600. However, I have had to send this phone back at least 6 times since I owned it. I have had every problem from orange spots on the screen, constant software crashes, the phone shuting itself off on its own, and currently I can not hear anyone when they call unless I have my ear piece in. In fact, the phone will not even ring properly unless my headset is in. I used to believe tha it was just me until I read about this lawsuit. I am glad to hear that it is not just me. I hope something is done about this, as I am now beyong the warranty and my insurance company, assurion requires a $150 deductible for me to be sent another phone. I just wish the phone would work as it was supposed to!

I have a treo 600, actually I am on my third and it is by far the WORST consumer product I have ever owned. (The reason for 3, the first fell off my scooter; it sucked but I thought it might be that unit. Got a second; it sucked in the same fashion but was under warranty so I got replacement, under warranty, which sucks just like the first two.)

First, performance: it frequently, and for no obvious reason won't make or receive calls. This is when the signal strength is good and not an issue. Second, the customer support is entirely non-existent. I cannot contact a person. The automated/drop down support doesn't even recognize my unit; a 600 cingular. I regularly get blank screens when I try workarounds just to get information. So, I have a useless phone and no way to contact anyone in an expeditious fashion who can even try to respond to my problem.

There is more that I won't go into, but bottom line is I literally have not one thing positive to say about this product and I am a technophile with 4 pcs in the house. For those who might think a class action suit is a scam, hardly. These folks deserve to be punished.

Treo 600 was a total failure for a PDA from Sprint. First I was able to connect on my AOL and received my Email. Since I had this I wasn;t able to send Email from my 600 at all. Frankly, I was using the 600 as my Phone and Calendar and Address book that's all. So many times I spent times with the techinal staff but none of them get the issue resolves. After 3 years finally I lost the 600 and request my insurance for a replace. Again, they send me another 600 with the same problem.
First I was able to send and received Email. Then I wasn;t able to send finally the insurance send my the 650 which it works like what I expected.
As far for the Class Action, I am happy to see someone believe and hae the time to demand at least a fair share for our money not counting the time we invest in getting this works.

I'm on my 4th Treo700w in 3 months.It worked great for 1 month now I hear every other word,dropped calls all day,and if I tilt my chair in my office I get dropped .Palm blames Verizon but the other phones from Verizon work.I used my wifes Razor and it worked perfect.On the Treo 700w I need to run outside if I want a clear call.I HATE PALM and just putting it in a drawer and switching to Razor
Patrick

Just had to say this to the person that said Having a palm that uses windows is like a Mac using windows, guess what Mac now does use Windows! Anyone looking at the Treo 700? Great phone! However, be sure your provider is above board, Verizon Wireless sucks! If they had more people working on the network instead of following the dude around that says can you hear me now, Verizon would be better!

I have just ordered a Treo 650 from amazon.com for verion wireless. Now reading through all these users trashing the treo 650, i am contemplating whether i send back the Treo 650 box back to amazon.com without opening or give it a shot and see. I am a certified geek and love gadgets ;-) but wondering whether i can handle the issues.

hey, my phone is terrible... and with all the money i've put into it, i feel like i need to get something back in return... the thing freezes when ever someone calls... it shuts down by itself... and the battery lasts for like 3 minutes AND I ONLY CHARGE IT FOR 3 HOURS LIKE I'M SUPOSE TO... i think i shold ge tmoney for putting up with this crap... sue the crap out've em... and send me some cash

I got 4 Treos for my office staff. Mine broke first. 3 of them within about 9 months needed to be replaced due to fatal error OS crash. The 4th was lost by the user. Generally speaking the voice and data service with Verizon has been good. However, yesterday, my Treo 650 showed some unusual behavior which I recall happen last time about a week or so before breaking.

When my 650 broke the first time I asked to get a 700 and would pay the difference. Verizon then wanted $399. Which is outrageous?

My Treo 650 works fine as a PDA but I constantly find calls that I missed. They show up in the log but never ring. Also the sound quality is horrible with clients telling me I am breaking up all the time and I have problems hearing clients. As a PDA this unit might be fine but I miss my simple old LG-510. It never missed a call and nobody could tell it was a cell. I am stuck with this piece of crap for at least 18 more months...

Our employer provided employees dozens of Treo 650's to replace Blackberry 7510's. They too have suffered the commonly claimed demises listed in the comments here. Universaly, missed calls, and most of all, bad sound quality (sent and received)affected every Treo of ours. No question about it, there was NO truth in Palms advertising of this product as a phone.

Same as most above. These people should pay and BIG ! I have. I have now two phones I ahve to carry so I can get email and a phone that works when I need it to. 6 YES 6 Treo 650's The only thing Verizon does for me is tell me that for ANOTHER $200 I can upgrade. I would like to propose a burning of the 650. I would love to set up a mail in your 650 get thousands and thousands of them. Put them all in a pile. Bring in the media and burn them.

Someone has to be held accountable !

I had a Treo 650, and before that a Kyocera 7135 Smartphone. The Treo was miles ahead of the 7135 in usability, BUT, that's not necessarily saying a whole lot. From what I've seen, the first generation of Smartphones were practically all buggy, half-baked ideas that felt like devices I should be paying someone to use, rather than paying for!

The 650 was "ok" compared to anything that came before it. In concept, it was quite good, really. In actual use though, yes, it had some issues. Most glaringly obvious was the bug with low speaker volume for calls. Practically everyone I know (myself included) who used a Treo 650 regularly had to pay for the "VolumeCare" shareware software to boost the gain above factory -accessible settings to be able to hear people well during phone calls. That's unacceptable, plain and simple.

I was about to get a Treo until I read this column. My Kyocera has performed well since early 2004. But it just started to freeze and lock up when using the cell phone (U.S. Cellular). Since nothing digital or electronic ever seems worth fixing (can't even find someone who can), so I'm force to find a new phone/PDA solution

It seems that HTC should be included in the lawsuit since they are the manufactors of the phone. The Treo 600 had a bad ESN list and the phone had a known problem that Palm new about; they did nothing about it and still chose to sell the phone. I have many solutions for the Treo so if you have question please e-mail me.

Well it looks like it's too late to join the lawsuit. I wish I would have known about it last year. I've suffered though two Treo 600s.

I'm sorry but I'm one of the few people who aren't psychic and able to forsee the exact defects a NEW PHONE WILL HAVE, so how could anyone expect to do more than take a phone peddler for their word. I work 60 haours a week, I don't have time to launch a covert discovery investigation of every phone, program, bread, toaster, cat, TV, soap ETC that I buy.

BTW- "The frivilous McDonalds lawsuit?" If you call second degree burns on your groin frivilous, you're more of a man than I am....for now. Crack a book open from time to time! Whatever you may think of McDonalds, they are working to respond to their customers - multi-language warnings, healthy menu items, forcing suppliers to use humane processing, NOT giving the customer grief because they didn't want cheese in their milkshake and replace the order etc. Palm can learn a lot from McDonalds.

If Palm reacted to people who obviously WANT to be Palm users maybe they wouldn't be in this boat. This lawsuit is good news for Palm. It means that there are still people who like the Treo enough to save it. Palm is just too stupid to see that. On behalf of the former Palm users out there: Welcome to Chapter 11 or hostile takeover.

My advice to the forum: BUY A BLACKBERRY!

Treo 650 is a piece of shit! Thats all, nothing more to say other than, "Dont buy one"! And for those Treo nerds out there that love them, you just have too much time on your hands to screw around updating and re setting this POS! This 650 Junk has costed me over $10,000.00 just in loss of calls alone let alone the time taken to go back to Cingular a million times. Thier Crap! P.S. I'm on my 4th on now in 12 months.

Love my Treo 600 but would like to know if anyone has experienced the phone tuning off by just holding or grabbing the phone to answer it?

Also, does anyone if an unlock Treo 650 can be used with T-Moble?

My Treo 600 constantly locks or freezes on incoming cals, calling voice mail, and claims it can't find a signal when it shows I have 3-4 bars of service (non-roaming service!). I also would like to have gotten in on class action suit just to let them know they have poor QA/QC.

Does the 700P and 750P also share these problems?

My wife just had to return her Treo 650 because it kept powering off for no reason,then it would come back on, but it drove her crazy. She loves it, so she got another one, but it was driving her crazy. I have played with it a little, but it is her toy so I leave it to her. I wish I would have known about some of the problems before I paid for the thing. But what can I say, my AOL screen minimizes for no reason, so that goes to show you, nothing is perfect.

This page is eye POPPING!!!!
I have had nothing but recurring and continous problems with my own 650, and am now on my third. I don't have the energy left to fight for a fourth because i know that it will do just the same as described on all these pages.
What I would like to know, going back to the begining of this thread, is how to join in on this lawsuit. Furthermore, why is it that you do not read more public articles about all these IDENTICAL issues surrounding the darn gadgets?
Oh well, let me go back to my possesd rebboting 650.

I am so glad I found this page. I believed that I was the only person who was having trouble with my phone. I bought a 650 from Verizon Wireless and I would NEVER do it again. I have had two new 650(because of problems) and nothing but headache. I bought the phone to use for school and have been extremely disapointed. My memory card takes forever to sync, half of the time I get a call on my phone, if I go out of a digital area my text messages never come through, it periodically freezes, and was certainly not worth the money. I can't go on-line without paying outrageous fees and it wont download normal ringtones, instead pay huge fees and buy more software. I have been overall very disapointed in this product and don't recomend it at all!

I agree with suing. If you make a phone, it ought to receive calls. I am tired of sitting in a a group of Verizon users, all of whom have full bars and can chat away, but my stupid Treo 650 has no bars or 1 bar and you can hear every 5th word. What a piece of crap. Is it that hard to make it work as well as the cheapest phone available?

I agree that the Treos are crap. We support over 50 Treos. We migrated from the 600's to the 650's because of all the problems with the 600. We were hoping that this would relieve some of our support headaches in fact it only got worse. From dropping calls to rebooting to not holding a charge this is the biggest peice of crap. I say sue them and force these companies to put out quality products especially for the price they charge you.

So is the suit a thing of the past? I can't believe I had not heard about this before. My 650 never EVER completed a sync in the years's period I had it. It dropped calls, feezed up when dialing out, white screen lag or reboot when trying to retrieve email, crackling sound on speaker, no way of recording anything etc, etc...

Forgot to mention that I now own a 700wx and so far so good.

I have a Treo 650. It is of really bad quality. Most of the time people on the other side of the phone have a tough time listening, the speakerphone is bad, and the keypad stopped working for me. So now i have to buy another one. Cingular doesnt provide warranty either... grrrrrrr!!

I have had a Treo 650 for 9 months now. Locks up all the time. Cingular sucks as far as service quality. Just replaced the phone under warrenty 5 days ago. Same problem of locking up. Love the features of the phone just not the lock up problem or Cingular Wireless.

I have a Cingular 8125 and am relatively happy with it. It is by far the coolest cell phone I have ever owned and does just about anything you could want a phone/pocket pc to do. One problem..There is no insurance available for this phone and cingular no longer has a repair department, so guess what I had to do when I cracked the screen on my phone after owning it for less than two months...That's right, I had to fork out $500.00 to get a new one. I still say I did nothing to cause the screen to crack, but I guess it could not have just poof happened. Anyway buyer be ware...You better take good care of it!!

I am looking for a new phone, as a realtor I was told Treo 700 was great, NOW what should I buy?? I see lots of complaints, so what do you all recomend for a phone and service?
Thanks

Ok brout it 2 days ago froz and restarts
im in where do i sign

On Sep 29 2005, Wrnty Info compared the treo to Microsoft windows. So if your brand-new out of the box computer running windows couldn't get email, crashed every 3 minutes, locked up, etc. etc. etc. and every time you called customer support they denied there was a problem, what would you do?

oh, wait, you said Microsoft windows.... you're used to your OS crashing and behaving erratically.... :)

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