Cingular wireless re-launches Nokia 6682

Oct 04 2005 - 12:45 PM ET | Cingular, Nokia

MobileTracker has posted a review of the Nokia 6682

UPDATE: Shortly after the posting of this story the 6682 re-appeared for sale. It had been down since September. If you do purchase this phone we would be interested in knowing the firmware version to see if it has indeed been updated.

UPDATE 2: Cingular gave MobileTracker the backstory on what happened with the 6682. The full statement is available in the extended article.

Nokia 6682Cingular Wireless has [at least temporarily] stopped selling the Nokia 6682 according to the online store and various reports from retail employees. However there has been no official confirmation and it's possible that Cingular pulled the phone for another reason. The phone was launched less than a month ago but was met with bug reports from many users. If the phone was pulled because of these bugs (which appear to be fairly widespread), it's likely we'll see a re-launch of the phone after a firmware update, similar to what happened to the Motorola MPx220.

The buggy behavior is mostly related to contacts, specifically call logs disappearing and problems copying from the SIM card.

Amazon.com is listing a month plus wait for the Nokia 6682, LetsTalk says coming soon and online sales powerhouse Inphonic doesn't even list the handset. Also interesting, NokiaUSA.com is no longer listing the 6682 as available with service and only has the unlocked version for sale.

Cingular noted the following to MobileTracker:

Cingular did put a temporary a ship hold on the Nokia 6682 after identifying a problem during quality assurance testing of the handset with new 3G SIM cards, This is standard quality assurance procedure. The ship-hold began on September 23 and was lifted on September 30. During that time Cingular retail outlets, agent locations and online store were able to sell devices in stock. The problem, which affects voicemail access, is unique to the 3G SIM. These SIM cards are not available for purchase at this time. Customers who have purchased the Nokia 6682 handset are not affected.

Delivering the highest quality wireless experience to its customers is a top priority for Cingular. Cingular is working with Nokia to resolve the 3G issue.

Comments from readers


Randy Oct 04 2005

I want this phone. It looks very cool!


arno Oct 05 2005

this phone sucks!!!!!!!!!!! Razr all the way


Matt Croydon Oct 05 2005

I snagged a 6682 from Lets Talk a week or so ago, it's version 3.01.1. Aside from Cingular ripping out snap-and email support I haven't had any problems with it.


phillyslickster Oct 05 2005

C'mon Cingular let's get with it. the company's trying to reduce churn, but it won't be able to do so with moves like this. Cingular needs to get more high end phones like the ones they get in Europe. Listen to your customers and you'll greatly reduce your churn rate!!!


rob Oct 05 2005

a razor? i have both a razr and a 6620 (the 6682 predecessor) and there is absolutely no comparison. if you want a phone just to talk that has great reception, sure, get a razr, but if you want all that plus want to download movies (and watch them on the bus while commuting an hour to work), install gps and mp3 software, rom emulators
(mame, gameboy) and literally hundreds of other software packages, and expand the memory with an mmc card (i have a 2gig card for mp3s and movies) the 6682 is a great choice. the razr can do absolutely none of this.


Mike Oct 05 2005

I purcahsed the 6682 almost 2 weeks ago from Cingular. I love the phone but everytime you shut the off it loosed all call history. I have also had issue with reading the memory card. I love the phone and will gladly wait for a software upgrade. I dont have the box with me does anyone know how to pull up the version on the phone?

Mike


justme Oct 05 2005

to see the firmware:

*#0000#


Mike Oct 05 2005

Thanks for the tip My software versions is 3.01.1


Jordhan Oct 05 2005

I also have a 6682 when i got mine my memory was messed up and had to format the card... So i lost all the programs that came pre-installed on the card. Would anyone be able to make a zip file and provide all the stuff that came pre-installed so i can see what i want and dont want?


Luke Oct 06 2005

Hi,
You can get most of pre-installed SW here:
http://www.nokiausa.com/support/phones/phonesoftware/1,8121,6682,00.html
Just install PC suite (also on this site under PC SW) and then get the .SIS files going !
Cheers,
Luke


jordhan Oct 06 2005

Thanks for the link man.

Cutter


Jay Oct 07 2005

I have found in another forum that this may be only a temporary solution, but I switched my wifes number from her old SIM to the new one which came with the phone, its a 64k Gemplus 3004 model, compared to what I got with my 6620, a 64k Gemplus 3002. After I switched her SIM, the memory card door no longer reset the theme, the SIM stopped asking to transfer contacts, the last name first bullshit from SIM contacts stopped, the Email started working properly, AND the logs stopped disapearing after a restart. So... I think the older SIMs may be the problem. If you dont have a newer SIM I would recomend calling Cingular to have them give you a new one. By the way, I had to argue to get it. Make sure to tell them the equipment they sold or gave you is INCOMPATIBLE with the SIM. Trust me they wont like to hear it. However after speaking with a manager, who understood I had a solid case, they decided to ship me a new one free of charge. When I contacted Nokia and Cingular about this problem they supposadly had no idea, even after I asked about taking them off the shelves. I think its because most people who got the phones might have the newer SIM. Let me know which you guys have.


Chad Oct 07 2005

The memory card door only resets the themes if the theme is save to the memory card. You can save your themes to the phone's memory in the theme menu.

I also have a new sim card and I still have the contacts issue and call log issue. Shipped my phone to Nokia... we'll see what happens.


ariehs_16 Oct 09 2005

i love n6680!
it's cool!!!!!!!!!!!!!!!!!!!!!!!!


Kristin Oct 11 2005

I have a 6682 got it 2 weeks ago version 3.01.1 and have had a ton of issues with the memory card not recognized anyone know how to get a firmware update?


Jason Oct 12 2005

The RS-MMC (also called a MMCMobile) card must be a DV (Dual Voltage) version. There are two versions of RS-MMC cards, one is not DV and one is DV. The 6682 requires a RS-MMC DV card (again, also sometimes called a MMCMobile DV card).


mike Oct 12 2005

I got the new SIM card and the phone still sucks with all the problems mentioned on this post.


ross Oct 18 2005

I have been tracking the Nokia 6682 and today noticed that the 6682 is no longer listed on cingular's website. Anyone know why?

I just ordered mine from wirefly.com where it is free after rebate. Catch is you have to use the phone with cingular for 6 months before the rebate can be sent in.


KD Oct 18 2005

I just recently purchased a 6682 from a cingular dealer. I have a bluetooth equipped car and the Nokia 7610 that I had for one year worked perfectly with the car where the SonyEricsson S710 didn't. I made the assumption that bluetooth in Nokia works the best with my car. The new Nokia 6682 that I just purchased on the other hand didn't work as well as I thought it would be. The bluetooth function would not connect sometimes and I would have to restart the phone before it can reconnect using bluetooth. I bought back the back after 2 days and exchanged for another one. Same thing happened again. I was wondering if Cingular pulled the phone again on the their website due to problems that people were having with this phone. Any 6682 users have the same problem. (BTW, the bluetooth not only doesn't work with my car. When it is down, it doesn't connect with any bluetooth equipments)


Ace Oct 19 2005

Still is sold in 92692 (SOUTHERN CALIFORNIA) cingular website. Maybe just your area, could be that they are removing the old version and are out of stock (back ordered)of the new WORKING one.


Ace Oct 19 2005

No sorry, but i do have bluetooth working on my PC (NOKIA PC SUITE) and everytime i come into the room it connects automatically so i'm thinking if i had the bluetooth car kit that should connect fine too. Im just happy that i was able to get bluetooth working on my PC..ALL YOU PEOPLE KNOW how crazy it is to get bluetooth working on XP..so ya..LOL I had the 7610 too..i love it, but the 6682 is much faster although it has a lot of bugs in the firmware, hoping that they can fix it, because i would hate to see this phone get dumped/scratched like what happen to the 7610. (IT WAS NEVER WIDE SPREAD RELEASED IN THE US MARKET) through Cingular.. = (


Pete Oct 20 2005

Hey Ross,

Thanks for the wirefly link!

My ordering trigger finger is poised and waiting for your answers below:

1. Shipping time?
2. Firmware issues?
3. Overall happiness with transaction?

Best wishes in advance you... trailblazer- YOU!


Ace Oct 21 2005

BTW about the wirefly.com link (OFFER) you do get the rebate after 180 days or something like that but the Cingular contract is for 2 years. So its not like after you are with Cingular for 6 month and you get the rebate you can close the service. You are with them for 2 years. bottom line, you do get a free Nokia 6682 after 180 days but you are stuck with Cingular for 2 years, unless you wanna pay the earlier termination fee of 250 or something like that.


John Oct 22 2005

I just stopped into a local Cingular store to ask about the Nokia 6682. I was told Cingular took them out of the stores because of all the problems, but plan to bring them back to stores in December (after they weed out all the bugs).
It doesn't seem to be available on cingular.com anymore, but nokiausa.com still has them in stock.


M Oct 23 2005

So we got a 6682.
So we want more memory.
We buy a 1GB MMC card...
but it's not "RS" (reduced size)
We buy a second card - this time RS MMC 512MB...
but it's not "DV" (Dual Voltage)

...Meanwhile, a nice little SMT 5600 has a plain SD card, which is now available in 1 or 2GB sizes, and costs half as much, and doesn't have any of this dual voltage BS...

If anyone wants any unused MMC cards, send me an e-mail. (not_unkind at yahoo)

-M


Roman Oct 25 2005

The phone is awesome, except for the bugs. This I can forgive.

What I can't excuse is Cingular acting like it never happened. I spent hours going around to their stores and on the phone jsut trying to get my firmware updated. Shouldn't have been a big deal.

Cingular's answer: ship the phone at my expense to Nokia and be without a phone for a week or so while they upgrade it.

They act like it's between me and Nokia that there's a problem. Well fact is Cingular sold me the phone they need to handle this. When I got so pissed I said I was going to refund the phone and cancel my service, the cutomer service manager said go ahead.

So after all this I recommend the phone but advise you to steer clear of Cingular. They seem to think they have customers trapped. Guess that's what they mean by more bars in more places.


Leti Oct 26 2005

I have gone through 2 Nokia 6682 phones. The same problem with loosing the call log, copying to SIM card etc. Has ANYBODY found someone at Cingular who can help, or managed to fix their phone?


Ace Oct 27 2005

**Leti**

You know whats funny, i found on on that if you wipe the sim card that might help, i heard that someone did that and they never had the problem again, i have that same problem and also when i try to bring up my contacts it ask me if i wanna copy it from the sim even though its already there..I actually wipe my sim card and i rebooted it again and my call log was half there.. my placed calls was still there but my missed and received calls were still gone. **ODD HUH* LOL well hey better than nothing right? before everything was gone!

BTW i'v been calling and calling, and the last i'v heard from this bug is that they are working on it and hope to have it done and re-release it by dec.


Cingular Supporter Oct 28 2005

Please understand when Cingular sells you equipment they don't support them equipment. They can't support every handset. Think of it like this... If you bought your SONY TV fromthe cable company would you argue with your cable company to fix it? NO. You would call SONY. Well... that's what you need to do. Hound Nokia about the issue. They are the ones who get the handset ready for Cingular to deliver. Granted Cingular could have done a lot more testing but still. I have heard no issues out of the UNBRANDED 6682's so it would appear that the NOKIA non-carrier specific firmware works fine. Flash the handset to that and see what happens.


Mojo Oct 28 2005

How do you wipe the SIM card?


Robert Oct 28 2005

ok so I buy my PC from Dell and I have an XP problem and Microsoft says call Dell. Wonder why?

Same thing goes for the CUSTOM FIRMWARE CINGULAR puts on the phone! If Cingular brands the phone, then they should support it. ESPECIALLY if they void my warrenty when I re-brand the phone to generic!

Bottom line... This is Cingular's problem for selling crap they never tested.


Ace Oct 29 2005

I agree *ROBERT* since Cingular did brand the phone it obviously occured when they tweaked it to have there settings. The unbranded 6682 work fine *As i'v heard and seen around the net! I don't think the 6682 is crap but i do believe that this is Cingular fault for creating this firmware problem or bug.
Can anyone help with a link or something, i wanna flash my phone *If its safe..LOL

BTW i just got a the new Sony Ericsson 710A..works good, but i still prefer the 6682


Louis Oct 30 2005

Hey,
So I'm lookin' into getting the 6682. I'm assuming no solution on the bug yet... Question for those of you already using the 6682. The buttons seem a bit small. Anyone have difficulty texting? And does anyone find Qwerty boards that helpful?


jpfx Oct 31 2005

I upgraded to a 6682 the day before it was most recently taken off the shelves by Cingular.
The problems I have are that it switches off at infrequent random intervals and that bluetooth voice call initiation has stopped working with my headset (jabra bt500).

Cingular said at the weekend that they would order a replacement which I'm considering. This was after going to 3 different stores because each told me that store x would have them in stock.

I'm considering the smt5600 but the camera is no comparison and the windows software has been superceded (for a long while). Perhaps I'll get something cheap and buy an unbranded N70 in the future.

Great phone but extremely poor behaviour from Cingular sorting out these issues.


Mike Nov 04 2005

I was in the process of getting one of these before the second time they pulled it. My local Cingular rep swears he will have a new fixed Nokia with the firmware upgrades by Tuesday. We'll see. I'll keep everyone posted.


martin Nov 04 2005

Heard a rumor that cingular plans to re-release phone with nokia push to talk? Anyone heard this yet?


GP Nov 04 2005

When they pulled the phone the first time at the end of Sept., they said that it was in order to add the push to talk feature. They may realease it with the feature, but do you really want people contacting you at any given moment? I just want a phone that works. I have gone through two 6682 and 3 sim cards( 1 32k and 2 64k's) . The phone just needs new software.


bill Nov 04 2005

Louis, I got my 6682 from Cingular with their 32meg SIM about two weeks ago. I find the keys extremely easy to use by using my thumb nail. The closeness of the keys actually facilitates speedy text entry for me as it is a short distance to move my thumb. And I have never pressed a wrong key by mistake. And holding down a key a moment will bring up the number associated with that key so it is unnessessary to tap to the number. I do occaisionally find the center position of the round 5 way scroll key difficult to press accuratly so I have learned to take a little extra care there. I too lose the call log if I power down but I leave it on all the time anyway. It connects quickly and reliably to the integrated bluetooth on my new car. I have not yet experienced any real problems dispite others plights. So far it seems a great phone with great features and a few mildly annoying bugs.


Leti Nov 05 2005

Attention All:

After going through 2 of Cingular's 6682 phones I decided to purchase it directly through Nokia. I am loving it!!! NO problems at all with the call log or memory card. It does not shut off on it's own. Obviously the problem is with Cingular's phones. If anyone out there is as frustrated as I was, just give it up. Purchase from Nokia.

Good luck.


Leti Nov 05 2005

Attention All:

After going through 2 of Cingular's 6682 phones I decided to purchase it directly through Nokia. I am loving it!!! NO problems at all with the call log or memory card. It does not shut off on it's own. Obviously the problem is with Cingular's phones. If anyone out there is as frustrated as I was, just give it up. Purchase from Nokia.

Good luck.


Breddy Nov 05 2005

Recieved phone yesterday (4 Nov 2005), ordered from buy.com overnight. Version is stil 3.0.1.1.


Gzumba Nov 08 2005

Wish I read these posts before buying the phone over the weekend from an authorized Cingular dealer (not from the Cingular store itself).

At $99 the price is good, even for a 2 year contract (I like Cingular in my area). However, I have bugs beyond those posted here.

In addition to the log problem, I keep getting error messages during the operation of the programs. I get a System error (-20) 10 seconds into a gallery "tracks" session. The track plays fine.

I get a different error message intermittently when sending an sms.

I cannot access most of the bundled software on the memory card, most disconcertingly, I can't get opera to load.

So, it is more than the firmware on the phone. There seems to be interface problems with the MMC and with other symbian programs.

What is the official policy of Cingular? Will they do handset exchanges for defects unconditionally, as does T-Mobile? Or are the posters correct who say that the phone needs to go to Nokia for repair and unbranding, thereby voiding the Cingular warranty?

Follow up on the last question, I have been told that Cingular will not allow use of the email client if the phone is not locked to their network. Is this true?

Comments or answers to any of the above would be appreciated.


Jay Nov 08 2005

As far as all the problems your having, I have two Cingular branded 6682's and both have the call log issues, sim contact copying, etc. I have had none of those interface problems which you describe and in any normal circumstance I would tell you to just call up Cingular and ask to be transfered to warrenty exchange. They are very quick and have always gotten me the same handset in perfect condition. They send you a replacement and as long as theres no water or major physical damage its free of charge. Just send back the faulty handset...

HOWEVER

This is not a normal circumstance. While most of us are stuck with annoying bugs, your phone seems to have deeper issues. I will tell you, I have tried multiple times through insurance AND warrenty exchange and they claim to have none of the handsets in stock. In fact lockline insurance actually sent me the S170A as a replacement.(which I promptly threw back in the box and sent back) So I hate to say it but at this time it seems they have no upgraded handsets to exchange. Finally, although your problems are usually easily remedied, in this case you like the rest of us sit here watching forums for someone to utter the words firmware update. You know your not going to hear it from Nokia or Cingular.


ME Nov 09 2005

Hi,
I had ordered 2 Nokia 6682s two weeks ago from Wirefly.com. Since I was an existing AT&T customer they gave me a hard time with the pricing on this phone. However, after repeateadly asking them they offered me two 6682s free after rebate and a $75 migration fee. Sounds like a good deal to me.

I am really hoping that the phone works well. Is there a way to flash this phone with an un-branded firmware? If so how do we do it? Any advice in regards with this will be very helpful. Also where can I find such unbranded firmware?

Thanks,
ME


Jay Holler Nov 10 2005

So, I bought the 6682 from a Cingular store last month, October 3. I was able to resolve the DV RS-MMC issues by formatting the card and hunting down the third party apps online. I still have the call log issues on shutdown, but other than that the phone is a gem. How do we find out when there is a firmware update, or does anyone out there have the firmware from the unbranded 6682? Making that available would be keen.


Skycore Nov 14 2005

https://developer.cingular.com/developer/knowledgebase/Nokia6682.txt

New Firmware according to wap header profile
2.70.11


Skycore Nov 14 2005

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Accept-Language => en
Connection => close
Host => petetest2.westside.com
User-Agent => Nokia6682/2.0 (2.70.11) SymbianOS/8.0 Series60/2.6 Profile/MIDP-2.0 Configuration/CLDC-1.1
Content-Length =>
Content-Type =>
Accept-Encoding => deflate, gzip
accept-charset => iso-8859-1, utf-8, iso-10646-ucs-2; q=0.6,! *
Profile =>
x-up-subno => SWC_101cfbb2888_vmag.mycingular.net
x-up-wappush-unsecure =>
x-up-wappush-secure =>
x-up-uplink =>
request IP => 66.209.11.57


Cerberus Nov 14 2005

@skycore:
how do you upgrade the new firmware? can you confirm that it is in fact the lastest firmware?


J Nov 15 2005

So is the 6682 available again (fixed firmware obviously)? One cingular store says anytime this week, several others doubt its coming back at all.
What's the real word?
Also...anyone hoping the N80 will hit american shores? I am!


Chris Nov 15 2005

That is less than 3.01.1 . I would expect the new firmware to be >3.01.1



J Nov 15 2005

skycore,

can you please elaborate? is there new firmware?


Jay Nov 16 2005

So yesterday I spoke to Cingular Data Support (which might be somewhat more knowlegable than a regular CSR) and I asked what the deal was... this is like my 25th time calling Cingular and Nokia about this problem. He decided to call in to Cingulars Nokia customer service line. (a service only CSRs have access to) After a long hold he put me on the phone with the Nokia rep. He told me the firmware release is due out in mid January. As this may come as no surprise to some of you guys Im sure you will agree with me that this has been a piss poor way to handle this type of situation. He said he didnt recomend sending the phone in for repair until the update is out. And you guessed it... how will we find out when? WE have to call THEM. I think there might just be a method to both companies maddness though. Maybe some of you have seen the leak about the new Yahoo phone Cingular is coming out with, supposadly slated for release in January or February of 06. One of the models they are considering using is the Nokia 6682. I think its possible that this is the phone they picked, and this would explain not only why the firmware update would take so long (coincidentally early 06 like the yahoo phone), but also the secrecy motives behind Cingular and Nokia. Again, none of this is a definate, but with all smoke and mirror games these two companies are playing its hard to tell how this whole scenario could play out. Keep the news coming in people. We are in this together with or without the help of Cingular and Nokia.


Cerberus Nov 16 2005

well.. i had this phone for almost 2mths now.. and i do love it.. it's awesome; however, i am also one of many that has that annoying problem of "copying contacts to sim" upon reboot as well as the logs missing and occasionally the phone will "freeze" when being awaken from screen saver mode..
today, my phone just died.. i am not quite sure why... i thought the battery might be low, but when i charged it (and this is the fastest charging phone i have had/seen/use) I get the message "SIM CARD REJECTED. PHONE WILL RESTART".. so i click on "OK" and it does it again!.. i hope it's just the issue w/ the SIM cuz i don't really want to send the phone in..

i'll keep ya guys posted when i go see Cingular tomorrow night...

PS--Jay thx for the info! I almost thought about leave the phone so they can send it or do whatever they're about to do...


Cerberus Nov 18 2005

OK... no alarm.. SIM card died...
I did ask the guy that works at Cingular about it.. and of course, "i didn't hear anything about it", althought he did say "they told us to pull it off the shelves about a week after it hit the stores"...

Guess we'll have to wait till Jan... no biggie.. i'm still super happy w/ this phone


jonnydeals Nov 20 2005

I bought an unlocked 6682 from nokia usa on july 24th I have had all these problems including the phone restartng itself, memory card problems, sim problems, and bluetooth connectivity problems. I shipped it back to nokias repair center a month and a half ago and they cannot tell me what is going on with it when I am getting it back or any status at all. I have been talking to the executive office of nokia usa and they are playing stupid to the whole situation and now wont even return my calls. I purchased the cingular version yesterday nov 19th and it too is doing all the same things.If cingular and nokia were ford or general motors there would have allready been a recall! both of their customer service sucks if you ask me!


Jay Nov 23 2005

EVERYONE!!!! The 3G Sim card fable some of you may have heard about is REAL! I went to my corperate Cingular store today and they have them in!!! It still says 64k on the front, but on the back it is blue. Its by Gemplus and says 3G c on the back. Oh and did I forget to mention.... THE BEST PART!!! I have no more memory issues, no more asking to update contacts, no magical disapearing call logs, and FINALLY, my Email client works like it should AND it hasnt shut itself off yet!!! I couldnt believe it myself, it is a MIRACLE! If you guys are having trouble finding the card, call my corperate store and have them send you one. Their number is (860)892-6800. Choose option 2. If they give you a hassle, ask for Tina, the manager. She gave me two for each of my phones for free and is somewhat aware of the problem. Everyone keep in mind though that this is not an official fix announced by Cingular. They are still tight lipped about this whole situation. If anyone has any questions or needs help send me a PM or a reply to this and I will do my best. Good luck everyone, and Happy Thanksgiving to all 6682 owners! It looks like this crazy saga is coming to an end.


J G Nov 24 2005

ok, i called cingular yesterday and the customer service representative, after i told him of issues of freezing, etc. bull dungs me by saying, "So, how often do you turn ur phone off? See, the battery lasts longer if u let drain once in a while, then recharge it. also, u should not be charging ur phone while it is on" when i told him that the issue is not battery life, he answered, "well, when u turn it off, then back on, u r able to get updates!" then he asked me to take the battery out while fone is on , wait about 30 seconds, then put it back in, then turn the phone on again. it seemed to help coz the freezing stopped, but my guess is this was a temporary situation. i told him i heard that other people i knew also had this problem with the same fone model, he said to me, "Oh, I can check that for you. I would know if any phone has been recalled". Well, if u keep having that problem, take it to the store u got it from." too much BS, really. from reading several article today, obviously there was a recall, but he was not forthcoming about it.


Jay Nov 25 2005

They wont admit it because Nokia and Cingular are arguing over who is at fault. Trust me, get a 3g Sim card and you will be one happy camper, just like I am right now.


jonn Nov 26 2005

I got this phone through nokias website last week and it works pretty well. None of the above mentioned problems with it turning off but i do get an error every once and a while when im browsing the web that says low memory though it can be fixed by having the browser only load cached images. Im actually posting this from the phone and i must say the keypad is a little small but once you learn to use your finger mail its not to bad. The real nice thing for me who has never used a smart phone is how everything is a different process. So i can have my contacts gallery tools log image gallery and music player open all at the same time and take a call at the same time witnut closing anything.


J Nov 27 2005

I read online today that wal-mart is beginning to sell the 6682 (among other models) in their stores!!
Wonder why every cingular store in town plays dumb?

I really want one...but whats the best way to avoid all the bugs? i can order from nokiausa.com for $250 with contract extension, or call every wal-mart nearby (i'm sure they're cheaper...but all i really want is a bug-free phone!!!!!!!!


jon Nov 27 2005

Like i said above nokia s website is pretty much bug free. Also what if you were having problems and cingular was telling you to talk to who you bought it from.. And that was Walmart.


Jorge Nov 28 2005

Jon,
What software version is your phone? press *#0000# to find out, and what kind of sim card do you have in it? I taked to Nokia USA, because my phone displays a 1 infront of all incomming calls and they told me to send the phone in, becasue it need to be upgraded.


Tina Nov 28 2005

Please stop calling my store asking for a SIM card to be sent to you. I appreciate Jay getting the word out, but I cannot mail cards to everyone. I cannot send a SIM cards to everyone who reads this article. Please contact your local corporate store and ask if they have a 3G sim card in stock. If you need to find a local store, please either check the store locator on www.cingular.com or call to customer service and ask them to locate a corporate store in your area. Thank you


J Nov 28 2005

Saw a new nokia 6682 for $139....probably too good to be true...anyway check the website out.

http://bestbuy-digitalcamera-electronics.netfirms.com/Cell-Phone-Motorola/nfoscomm/catalog
/index.php?cPath=23

I wrote an email to the store saying that if they can assure me that the phone is brand new, never opened then i'll buy 2 of them!!
I don't need to worry about firmware issues if i just go get a 3g sim card....right?


searchinginfo Dec 01 2005

So why can't I find this phone for free at wirefly.com? What has happened? The above link is just a sales gimmick to 'tell' you how to get the phone for that price, definitely too good to be true. I'm just looking for this phone, free with two year agreement.


taco Dec 04 2005

Any of you trailers bought the phone from www.letstalk.com
Ordered 2 of those for delivery this week and want to know if anyone has used letstalk?


James Dec 09 2005

I got my 6682 from Letstalk.com with Cingular service last month and it seems to work fine. Only a few times did it have trouble backing up all the files to my computer. It's has v3.01.1 and a Cingular 64 sim card. Reading all the complaints I thinking I'm either lucky or there is trouble ahead for my handset. Think I'm going to play with mine more to see if it develops serious bugs.


John Dec 10 2005

I ordered one from Letstalk.com a couple weeks ago, but once I found out that they added a new number (and service plan) to my existing Cingular account instead of upgrading my phone, I cancelled the order.
I just got off the phone with Cingular to cancel that new phone line, and the woman I spoke to said she had heard the 6682 would be available in January 2006. She then asked another person about it, and he said that he heard the software problems were fixed and it should be available in "mid-December". Hopefully that's the case and we'll see it online at Cingular.com within the next week or two.


Ken Dec 10 2005

so basically the fix is that 3g sim?...i was told the new 64 sim is too advanced or some garbage for the phone and the 6682 should require a older 32mb sim...maybe that hold true...but ass soon as i powered off the handset the same problems...recopy sim data and loss of recent call list...my phone does freeze or has froze a few times since i got it...which was hmm..2 days ago!...i love this phone and was mad when cingular got rid of it...so i was stupid and went and got it anyway..should have stayed clear but i hope all turns out well with this new sim and maybe furture upgrade of software...and yes that problem with finding a RS-MMC DV is anoying...i mean yes i can get it off of ebay but why should i have to go through that trouble...the least they could have done there was get a more compatible external card..jeese...hopefully someone has some answers or atleast could yell at me and tell me to read whats above because i am sounding like a broken record..lol good luck to call with the nokia 6682!


James Dec 11 2005

If you're looking for RS-MMC DV from 64 to 1G then just type in RS-MMC DV in your search. I've found over 2 dozen companies selling the right stuff state-side for "discounted" prices. I even drove over and visited one of them that was nearby by. Seems pretty available. As far as other types memory cards, variously dicey pricing at retail stores even when available. I'm finding all mini cards to be so-so for availability.


Seth Dec 11 2005

I opened a new Cingular account with this Nokia 6682 in Oct 2005, and despite all my other previous Nokia experiences, which have all until now been great ones, this phone has become a nuisance to the Nokia name and has tarnished my trust on Nokia equipment - I've written numerous times to both Cingular and, since they've been unable to help, consequently to Nokia; with no result. This phone Powers off and freezes @ random, the bug regarding the loss of Call Logs has not been corrected and it tends to clash with the Motorola HS-850 Bluetooth Headset, since it freezes when opening and closing the headset - also @ random. So far the best Nokia phone I've last used is the 8265 or 8800. Wish I could get the 8801 w/out having to refinance my place. >:['


Katy Dec 16 2005

I am really interstead in buying the Nokia 6682 but I am SOOO confused about the situation. I called Cingluar- they said they had no idea about a recall (bs) and that their system simply said it was unavailable. Does anyone know if the Nokia 6682's being sold in the Nokia USA sight are fixed and are "ok" to buy? Are any of them being sold online in any store "ok" to buy? Or if we're all just supposed to wait around for Cingular to pull their head's out of their asses?

I e-mail Nokia but I have a feeling they are going to be oblivious to a recall as well.
Thanks!


Kevin Torresdal Dec 21 2005

Just bought Nokia 6682 that was said to have updated software. The Cingular store said they just got them in. Bought the phone and also went ahead and got new 3G sim card. I made some calls, received some calls, and then turned off the phone for 5 min. The call logs were gone when I turned it back on, and wanted to update sim contacts to contacts. Returned phone today 12-21-05. I am waiting for the N80 now.


KD Dec 24 2005

just got back the phone that was supposedly fixed by Nokia but it still has the bluetooth connection problem. The other problems (losing call logs, contact connection) didn't occur in my handset but the bluetooth bothers me a lot, altho restarting helps. Nokia asked me to sent back again to do a "bounce" check up. I was frustrated and asked them if this phone would ever be fixed...again...no answer. I got my version thru*#0000# and it's v 4.62.0, 28-10-05. I didn't think the firmware version really matters. I will call cingular and find out about the 3g simcard (altho I think the fable is not true). Keep you guys posted ~~~


Kevin Dec 28 2005

I bought the 6682 last week from letstalk.com for $99 after rebate. I checked the firmware and it's still the V3.01.1 6-18-05. But so far I'm not having any of the problems mentioned in this forum (lost call logs, rebooting, freezing, etc...). Works perfect so far.

Only problem is it keeps dropping the bluetooth connection to my car (2006 Infiniti G35) whenever the other party answers their phone - could be compatibility issue?


Harsha Dec 30 2005

I am really confused over buying the nokia 6682 phone. The issues i have are regarding the firmware version( have they updated it for the new ones being sold by cingular) and secondly amazon is selling for $99 compared to cingulars $299. I want to go and buy from amazon but am afraid they might have the older firmware. Anybody who got their phones from nokia or lets talk? please advise.


jonnydeals Dec 31 2005

cingular is now selling 6682 again online for ct zip codes!


kan Dec 31 2005

Yes it is back up for sale on Cingular site for VA also.

The one Cingular is selling should be the new Version of Firmware …but do not know about Amazon.

If any one is aware of the Amazon Firmware version pls let us know.


Bill Jan 06 2006

I purchased my 6682 from Cingular in October and have experienced the minor lost call logs and Copy SIM issues reported by others. Otherwise it is a great phone. Cingular is selling these again so I assume that they have fixed these bugs on new units. Recently I have noticed these problems no longer seem to be occurring and the phone is functioning perfectly. Now, the first time I enter the call logs, a message briefly displays "retrieving data" and does not appear again until after next restart. Just before Christmas I had a Verizon number ported over to the 6682. I do not know if this had some benificial effect or not. My firmware still indicates v3.01.1. A Cingular rep said they may have flashed my phone somehow but was only guessing and had no real information. Has anyone else had a similar experience or have any information on this?


Seth Jan 09 2006

Bill-
I purchased the 6682 in November and my story is very similar to the one you have placed on this post. I feel that minor issues with the phone may have been addressed. My only other problem was with the theme but I was saving the file to the card, not the phone... I am still in the learning stages.


James Jan 21 2006

So let me ask a dumb question: an "unbranded" 6682 has no Cingular logo? While a "branded" handset has a logo printed on it easy to see? The reason is now I see a whole lot of these 6682 phones restocked in an all silver color (mine is pearl and silver) at local Cingular stores. They appear different (including less applications than mine came with and different screen command placements).


Anay Jan 21 2006

I want to buy nokia 6682 but i am really confused that the phone letstalk is offering is the one problem free phone or is it the same one with all the above problems peoples are having. Please tell me that should i buy it or should i wait for the amazon deal as for now (01/21/06) the phone is not available on amazon but it is available at letstalk with $149 deal.Please advice me that what to do to get problem free phone.


Leti Jan 23 2006

After having purchased 2 Nokia 6682 phones through Cingular, having all the above mentioned bugs, I decided to purchase it directly through Nokia. I have had my new 6682 for 3 months now and have had no problems. I am thrilled with it. Nokia's "unbranded" phones are great! The problem is with Cingulars phones. For all of you thinking of purchasing one, DO IT DIRECTLY THROUGH NOKIA!!! Good luck.


Ash Feb 05 2006

I have recently purchased nokia 6682 and now looking for bluetooth..any recommendation?????
I have checked jabra 800 which has caller ID...does that really work?
any hints on what to look out for when I receive my new 6682???
I'd appreciate all help i get....Thanks


scooby Feb 10 2006

I bought my 6682 lastnight at Wal-Mart. It has ver. 3.01.1 and major problems with restarting. Everything seems to be fine with this phone other that... Just restarts in the middle of a conversation or an application. Whats the deal?


mike Feb 16 2006

hello, i want to buy a 6682 but i hear that it can't be unlocked, and if it can, will it support t-zones. Does anyone have an unlocked 6682 with t-zones? thanks


liza Feb 18 2006

bought a 6682 from direct cingular authorized dealer and i am experiencing the same bugs like freezing in the morning after being on screen saver overnight, intermittent bluetooth voice activation with jabra, and intermittent bluetooth recognition. i checked the firmware version by pressing the *#0000# as mentioned by one of the comments above and it says 4.62.0, 28-10-05, rm-58, nokia 6682. they also installed the 3g sim card. what really annoys me is when it freezes in the morning when i pick up the phone. my brother bought an n70 and says his froze a few times after he bought it but that it hasn't happened since. so i will keep the phone a few more days and if continues i will have to return it to the dealer. they promised they will replace should there be any problems.


mark Feb 20 2006

in reading the forums on the 6682 problems, i have derived the following:

overnight freeze->close all apps and turn auto time update off. you can get access on my city too when auto update is off. also make sure to turn off active standby at night.

call log problems->update to 3g sim card and firmware version to 4.62.0.

bluetooth connectivity->still a problem with voice activation on most bluetooth devices. you may want to try latest motorala that has latest version.

seems to have resolved my problem with phone. now if you can live with this, i guess the 6682 is for you.


Chad Feb 27 2006

I purchased the 6682 last week. Firmware version 4.62.0. I havn't had any problems and love the phone. I replaced my Razr with it. I purchased off Ebay and I'm using Cingular service. Great product, no issues with bluetooth or my 1GB DV RS-MMC card.
Excellent phone!


Ken Mar 03 2006

How do I synchronize my outlook mails into Nokia 6682 using USB or bluetooth?

By Using Nokia software I can syn contacts but not email?

I need my email to syn in my phone whenever I connect my phone to my PC.

Do I need to buy any 3rd party software?


Deb Apr 14 2006

I am loving everything about my 6682 (ver 4.62.0) except the bluetooth connectivity to my hands-free kit in my car. It works, and then it starts getting spotty. Spotty meaning it will connect and dial, but once it starts ringing it goes off hands-free and utilizes phone. Then while I'm finishing the call in "non-hands-free" mode - eventually my handsfree kit figures out the phone is no longer there and sends a disconnect and cuts off my call!

I have deleted all bluetooth connections and re-assoicated. Clears it up temporarily but problem comes back. I'm using the "UConnect" software that was pre-installed in my Dodge. Any ideas?


Eric Apr 25 2006

I have had this phone replaced FIVE times. I experienced numerous problems with this. Many many more than were just listed. I am fully aware of all these problems and then some! In response to the 3G sim card, it prefers the 850 (AT & T) bandwidth (frequency) as opposed to the 1800/1900 that Cingular (T-Mobile) customers are used to. So if you are getting A LOT of feedback from your radios, the 3G SIM is to blame. The extra "1" in in front of your incoming calls is because your phone/sim/network prefers Cingular as opposed to jumping frequencies and picking up AT & T cell sites/towers. I spoke with Nokia corporate headquarters after I received my third phone. He told me exactly what the situation was and apparently, there is a clash between the phone software (that cingular installs), the 3G sim card and one more thing that I forgot about. These three things drive eachother nuts (like the 3 rules in I, Robot) and the phone malfuctions. The most severe case I experienced is my keypad not working. I threw the phone at the manager and demanded a replacement. This happened TWO times with TWO different phones!! It is my first time on this site and I have read a lot of peoples remarks and I share your pain.


Eric L Apr 25 2006

I have had this phone replaced FIVE times. I experienced numerous problems with this. Many many more than were just listed. I am fully aware of all these problems and then some! In response to the 3G sim card, it prefers the 850 (AT & T) bandwidth (frequency) as opposed to the 1800/1900 that Cingular (T-Mobile) customers are used to. So if you are getting A LOT of feedback from your radios, the 3G SIM is to blame. The extra "1" in in front of your incoming calls is because your phone/sim/network prefers Cingular as opposed to jumping frequencies and picking up AT & T cell sites/towers. I spoke with Nokia corporate headquarters after I received my third phone. He told me exactly what the situation was and apparently, there is a clash between the phone software (that cingular installs), the 3G sim card and one more thing that I forgot about. These three things drive eachother nuts (like the 3 rules in I, Robot) and the phone malfuctions. The most severe case I experienced is my keypad not working. I threw the phone at the manager and demanded a replacement. This happened TWO times with TWO different phones!! It is my first time on this site and I have read a lot of peoples remarks and I share your pain.


Eric L Apr 25 2006

OH! I have Version 4.62.0 and it has been working rather better than the other Version 4.62's that I had. In the past month, I put some nintendo games on it (like Mike Tyson's punch out, contra, etc.) There are some emulators that my cousins know about. They sent it to my phone via bluetooth and it was pretty cool. I am very tempted to put one of my email addresses down (so I can help or guide some 6682 owners) but I dont know if I am allowed.


Nathan May 01 2006

Hi,
I was wondering if you anyone found out what to do about the morning freeze problem that Nokia 6682 has. I absolutely looooove this phone, but this frequent freeze and restart problem really has me thinking about giving this phone back more than twice.
I am using firmware V 4.62.0 (28-10-05). I just purchased this phone and service on Amazon last week. Other than this problem, I have had no problems whatsoever. Has anyone found out how to get around this problem?


Bananas May 05 2006

I have a nokia 6682 and it worked fine for the first month then it started freezing up and wouldnt let me answer some of my calls. Dont get me wrong a nokia6682 is ok if you want the organizer, planer, calculator, games, and etc. but the quality is not that good. I would suggest if you try to get this phone make sure you can get your money back or a guarenteed warranty!


mike May 10 2006

Just 2 of these phones the other day @ Cingular.

(V 4.62.0 / 28-10-05 / RM-58 Nokia 6682)
I have the 64 bit card green on the back - Cingular said that is the new card and that i didn't need a new one.

I was thinking of returning it, but i already ordered 2 cases off ebay.

i have also experienced these problems whether I don't have the SIM Card in or not:

* SHutting Down all of a sudden - I did try to go into tools, settings, phone, display & switched the screen saver timeout to 1 minute vs 5 minutes & i'm not sure if it worked but it hasn't happened again yet.

* Slowdown - I think it also might be due to all the junk Cingular downloads into the phone to try to bill you the per use of access to the internet. I think that might be part of the problem. So i created a junk folder and stuck all the stuff that seemed like junk in the folder. It then also went into tools, manager and then erased a bunch of stuff but the only problem is that i may have erased some of the really good stuff to keep. - My Phone is still slowing Down.


Does anyone know:

1) How to really fix this automatic shutdown problem?

2) What programs in this Nokia 6682 should NEVER be deleted? (Junk Vs Non-Junk)

3) How do you open multiple applications at once?

***** I have tried different things with both phones.. on one phone i tried to turn off the auto-time & Date and the other one not, and the other one (with auto time) still turn on faster.


Mack May 10 2006

Bought the 6682 about a week ago 4.62.0. The only problem i ahve with the phone is the batery life other than that i love it. Gets better reception than my razr holding them next to each other.


Jeff May 30 2006

I also have a 6682 which I got about 2 weeks ago. Exchanged the first one. Bluetooth would not work properly. Couldn't really hear the other party after just about 20 min of talk time. Volume continued to decrease in spite of the fact I continued to hit the volume up button, both on the handset and the HS850. Got a second phone, got a restart almost right away. Not a good sign. Using the 4.62.0 software and the bluetooth issue seems to be better, but after getting it home, I looked at the screen; scrathced to S*** and I don't know how it happened. Kept it in my case the whole time. Gonna get a new one today, I hope.

Opera has an update to their software. 8.60 vs 7.60 on my phone. It is free to 6682 users. Has anybody upgraded yet and is it a good idea? Any problems?

Here's hoping the switch to Cingular from Verizon is a smart one.....got tired of Verizon breaking all the toys so they could make a few extra bucks!


aron Jun 19 2006

to those of you who purchased your 6682s directly from NOKIA, did you buy the phone by itself or purchase a plan along with it? I just spoke with a NOKIA CSR and he informed me that they are unable to sell the phone by itself unbranded.


aron Jun 19 2006

ok update, I just purchased an unlocked 6682 from letstalk.com -- I guess that is who you have to go through now to acquire an unlocked model.


Carlos Ramirez Jul 17 2006

Hi, Recently I bougth a Nokia 6682, is a Cingular phone, I need to know how to change the phone to use in another carrier, is possible or not, please send the way to make the changes in this phone. Now I living in Bolivia. I have a Nuevatel Sim card

regards
Carlos


Matt Lewis Jul 24 2006

I purchased a 6682 unlocked from Nokia website, went through letstalk.com.

My firmware version is 4.41.0 12/10/05 RM-58

Is the 62 version a cingular update, am I missing a bugfix?

Does anyone know how to setup the IM for use with t-mobile, its pissing me offffff


Jeremy Jul 26 2006

When I bought my 6682 from the Cingular dealer, the first phone wouldn't boot up correctly. The second phone has been working perfectly for a month now. It's running 4.62.0, 28-10-05, RM-58.

I've installed a half dozen apps on it and love it. The first thing I did was format the 64Mb card that came with it and uninstalled all the apps that were installed into the phone memory and re-installed them into the memory card.

I feel it's a hardware quality control issue with the phone. You either get a good phone or you have to keep exchanging it.


Susie Aug 30 2006

I just updated my 6682's firmware to 4.65.0 RM-58.... if you are having problems with your phone download the Nokia Updater to resolve them.


Luke Sep 02 2006

Susie is right, I just updated to 4.65 and my phone works perfectly! All issues are resolved. Here's the link: http://www.nokia.co.uk/softwareupdate


Betty Sep 20 2006

So I just got this phone off ebay with the 4.65 firmware and it was having the "morning sickness" on me where it shuts off after charging it overnight. After I turned off my autoupdate, it haven't done it ever since. Waiting to see if it does it again. Also I lost my call log once, haven't done it since. Anyone else still have problems even witht he new firmware??


James Oct 03 2006

yes, mine came new with the 4.65.0 24-02-06 RM-58 installed and is still locking up and randomly shutting off


Adam Oct 04 2006

Does anybody still sell this phone. Yeah she's great, but sadly my LG CU500 has replaced her. I own a Axim x50v and the BT dial-up link is brilliantly fast. It seems just a little slower than Wi-Fi. Yes, I do use this phone more for it's modem capabilites and great speed [Fastest Phone in the US of A!!!!] But, w/ Opera Mini this little phone rocks. The only thing I miss is the Symbian OS which allowed me to use Wayfinder my GPS interface. Otherwise, the LG is perfect.

Laterz


teca marie Oct 14 2006

I HAVE THIS PHONE AND ITS FINE.. I LOVE IT!


Stephen Oct 18 2006

I absolutely want this phone. Currently I'm stuck with a Nextel i860 and service + reception sucks. Im switching over to cingular when my contract ends in january and I really want this phone. This is probably the only phone from cingular I would even consider buying. I'm just dissappointed that it got discontinued and now that I am reading all these defects it has I am getting a little bit worried about purchasing it. Anyways I hope they get the new bug-free version out before January and so that I can switch my # over from Nextel and keep it with cingular with the new 6682(if its replaced with a newer version).


john Oct 26 2006

i have this phone unlocked via cingular with the upgraded firmware, never have used it still new in the box. would like to sell it because its too big for me


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