Cingular Wireless reported its first quarter earnings statement this morning. Gross additions were flat year-over-year, but churn was at its lowest rate ever which helped increase net additions. Cingular remains the largest carrier in the nation with 55.8 million customers. The most significant news for Cingular during the quarter was the announced merger between Bell South and AT&T. The two companies have joint-control of Cingular and plan to re-brand the carrier under the AT&T brand after the merger completes.
Key figures from the release include:
If Cingular keeps this pace up against VZ, who added: 1.7 million net new customers in the first quarter 2006. With a Churn rate at only 0.92%- Verizon will soon be the biggest again. By my predictions, as soon as Q2 2007 Espacially with the re-branding of CIngular back to ATTW. For some cusotmers that means they first had ATTW>CINGY>ATTW And that first switch forced record high churn. Combine that with the worst Customer service of any wireless carrier. You will soon find a second ranked carrier among subsciber base, too.
Cingular / ATT subcriber for over 15 years - recently left for verizon. Cingular has the worst customer service in the industry. Especially from a customer who's monthly cell spend is 250.00 above the average.