FWIW, InPhonic published a statement about the AG lawsuit:

http://www.wireflyrebates.com/rebatestatement.html

Seems like a lot has changed at InPhonic since most of these complaints came in.

I bought two cellular phones from Wirefly with Cingular Family Plan contract in August 2005. Per records (chain of email communication with Continental Promotions Group aka rebatestatus.com, my claims were "accurate" and check will be issued but they can not predict when. Todate, I am still chasing my $340.00 rebate monies. I am very much interested in joining a class action suit against Wirefly-Inphonic, Continental Promotions Group, Inc. and Cingular Wireless.

Other victims who would like to join me may send their name and info thru my email address.

I bought two cellular phones from Wirefly with Cingular Family Plan contract last August 2005. Per records (chain of email communication with Continental Promotions Group aka rebatestatus.com, my claims were "accurate" and check will be issued but they can not predict when. Todate, I am still chasing my $340.00 rebate monies. I am very much interested in joining a class action suit against Wirefly-Inphonic, Continental Promotions Group, Inc. and Cingular Wireless.

Other victims who would like to join me may send their name and info thru my email address.

I am having the same problem gettin my rebates as well! I activated two T-Mobile lines of service and I waited the time I was supposed to wait to submit my rebate. It has now been over two months longer than the twelve weeks they told me to allow to get my rebates and I still have not received my 500 dollars! I have sent them countless e-mails and all they tell me is your rebate has been approved and we do not know when it will be sent to you. I am very upset with this company!

Similar story about the rebate. I have received a email after submitting the rebate saying it will be processed within 8-10 weeks. The time has been passed, but I haven't received my rebate. When I called the rebate center, they said, we apologize but it will be sent soon. When I ask for estimated date, they said they don't have a date. I am kind of clueless, it really sucks. The rebate amount is for $525 on 2 phones.

It was my biggest mistake when I purchased 4 phones through Wirefly.4 rebates were submitted on January 25, 2006 and on middle of June, I found out that these rebates were postmarked 5 days late. They did not even bother to send me E-mail. What is really strange, that submission ID's were changed three times?? So they own me $650 and I have very bad feeling that I can forget about this money.

It was my biggest mistake when I purchased 4 phones through Wirefly.4 rebates were submitted on January 25, 2006 and on middle of June, I found out that these rebates were postmarked 5 days late. They did not even bother to send me E-mail. What is really strange, that submission ID's were changed three times?? So they own me $650 and I have very bad feeling that I can forget about this money.

Hello,
Lost original application. Had to overnight new application to meet deadline. It's been 16 weeks and they are telling me 8 more weeks to get my rebate. The rebate form states 10-12 weeks and no one can give me an answer. Can someone please help. I feel I should be getting interest on my $250, I'm sure they are.

HI Everybody. I purchased a cell phone from wirefly/Inphonic in August of 2005 online. I had a problem with a free headset that was sent(the speaker fell off within a week). Numerous calls to Wirefly produced no results. I got tired of their lying to me so I called Verizon customer service. Verizon took care of the issue immediately. Wirefly begged me not to call Verizon. Now I'm am having issues with getting my rebate from Inphonic($100)Customer Loyalty Rebate form states I will receive a check in the ammount of $100. within 10-12 weeks of receipt of my rebate request. Mailed on 5 Feb 2006. Today(10July 2006) 21 weeks later, no check. Called Inphonic today(10 July 2006), customer service can not tell me when I will receive my check. Companies like Wirefly/Inphonic need to be put out of business. I will file a complaint with the Texas Attorney Generals office. Buyer beware.

maaaaaaaan, i dont know what to do. hearing your stories made me post this. i wont receive my $150 because they "never received" it and my $50 because its still processing...today is 3 MONTHS. supposebly i have to wait EXACTLY 12 weeks. which i have to wait ONE more week. and now i guess hearing from what you ppl write, im out $200...i'll join in ANY lawsuit. mo_cazh@yahoo.com. thanks

Hello! I sent my rebates in and ensured all were accurate. I had a bad experience when the company gave me two T-mobil cell phones in a cingular box with a cingular sim card- FRAUD!! I was unaware of this until my phone broke and cingular was unable to fix it because they obviously do not have T-mobil software. After phone calls and phone calls and being denied new phones (100 times) I finally contacted the Inphonic presidents office and was able to get new phones. I am, however, obviously having issues with my rebate. I sent four submissions and only one is "accurate"; they claim the other three bill dates are out of range. I dont get it if I printed four copies of the same bill. When I asked to have the bills resent to show me- they refused. Unbelievable!!!

Hmm Well another outraged customer!
We purchased to Motorola V3 phones and activated 5/30/2005.
We completed all the proper rebate program forms, sent in correctly, waited weeks to have a response of invalid.
Well now my very angered boyfriend will not give up until the company properly pays out what was promised.
Grace and Robert
San Diego , CA.

I am another customer that was promised a rebate through Cellular Choices/Inphonic/Cingular. I have all the copies of the submissions and still am chasing the rebate. I would like to get it back too.
Marysville, Michigan

finally, something is being done with these crooks. I even received an email from InPhonics telling me my rebate was on its way and that they had received an acceptable rebate. Later, when I checked on the status they said that they received it too late. I have certified mail receipts and copies of all emails saved. Can't wait till this makes it to court.

i can't believe this. this totally and utterly sucks. what can we do? i want my rebate, thats the only reason i bought a phone from them in the first place. this is wrong. what can we do????

I've also experienced problems receiving the remainder of my $300 for two phone rebates. They sent me two-$50 checks (almost exactly following the maximum time limit) and I never heard from them again. I then wrote a letter of demand (following small claims lawyers advice) and my letter was forwarded to another state (instead of receiving it at St. Paul, NM, they forwarded it on to Phoenix, AX - who knows why? After two weeks, I still haven't heard from them. Can we sue them for costs, interest and legal fees? Thanks for your assistance. Tom

I may be getting led on, time will tell, but I finally got through to a person who said that they have switched 'processing companies' and in the interim are processing rebates internally. The number I called was for 'Rebate Escalation'. The lady spoke english, may have even been in the US! The number is 1-866-274-8573. I needed to give her my original order number, but she said that I should receive all of my rebates within 10 - 14 days. As I said...Time will tell.
At least I got to speak to a real person instead of sending emails to neverland.
If it works, good luck to the rest of you.

I was amazed when I came across this site. I purchased 2 cell phones by Samsung in December 2004 from the internet(Inphonic). I was to receive 2 $50 rebates and 2 portable DVD players after 6 months of service. I sent the proper documentation in, which they kept and said I needed to resubmit because I sent it in too early(by 1 week according to there dates). I found copies of everything and resubmitted, but the time period had expired. I contacted Sprint numerous times and they act like they know nothing of this offer, yet they are making millions of new customers with this advertising rip off company.

Hi, everyone:

We have a new, dedicated rebate hotline. Our agents can assist you with your specific rebate submissions. Please call: (866) 607-9877

Thanks,

Jon Delahay
InPhonic

Are you scamming us again Mr. Delahay? I've called that number several times today and it's busy every single time! What's next!?

I would very much like to be a lead plaintiff or whatever it's called in a class action suit agains InPhonic. I have copious correspondence from the *two* times they've ripped me off for rebates. They operate under different names and the second time I didn't know it was thme until it was too late. InPhonic is a horror story. I won't be satisfied until they're out of business and their management are all living in card board boxes in a alley somewhere.

Hi Sheila,

Regarding Jon Delahay's "latest" post here, I thought you and the others on this site might need a good laugh, so I'm sharing this with you from "ripoffreport.com" under InPhonic and Wirefly complaints. Jon made 2 posts on 7/21/06 within 10 minutes of each other, both identical, and both in response to different consumers named "Michael" (I have no idea why he's fixated on people named "Michael"). Note that on that site, Jon does not use his last name or company name any more (he did prior to these posts). But apparently his job is to scour the internet and look for complaints from consumers and try to persuade them that his company truly cares. So, everyone, let's all hurry up and order a dozen more "free-after-rebate" phones from one of Inphonic's affiliates. Remember, it's FREE!!!!!!!!!!!!

(Below is what Jon wanted people on the ripoffreport.com to know):

Dated July 21, 2006

"Hi, Michael:

Wirefly is transitioning to a new database system and rebate processor to enhance the Wirefly customer experience.

During the data migration, rebates that you submitted may not be visible in our online tracking system. This is temporary and is scheduled be completed by September 2006. In the meantime, we are continuing to process and pay rebate claims during this transition. If you have questions about a specific rebate submission, you may call our dedicated rebate hotline:

(866) 607-9877

Thank you for your patience and understanding during this transition.

Jon - Washington, District of Columbia
U.S.A."

I got so carried away with Jon Delahay's eloquence, I forgot to let you guys know that I very recently spoke with DC's Assistant Attorney General, Wendy Weinberg (who is handling the Inphonic suit), and she told me that their office is getting swamped with more and more complaints every day from people who want to be added to the lawsuit against Inphonic. She said the AG absolutely wants to hear from everyone who has a complaint (the more the merrier). But unless you file your complaint with them, you can't be included. Remember, you do NOT have to live in DC for inclusion.

This is for Dave and anyone else asking about class action lawsuits. I asked Wendy about that, and she said she was currently aware of about 3 class action lawsuits against InPhonic which are in the works. The "class action" status of the suits first has to be approved by the judge(s). Once that happens, the attorneys filing them will make them public so people can join in.

Here is the website and AG Wendy Weinberg's phone number:

http://occ.dc.gov/occ/site/default.asp

Wendy J. Weinberg
Assistant Attorney General
(202)727-2870

We're not going down without a fight!

I have submitted on time all required documents for 4 rebates each $125. Two of them have been rejected withe the reason that "the customer rate plan has changed", the other two are being processed. I was supposed to receive $500 beginning of July. I have submitted to them by mail and email the proof that I have not changed any rate plans. I had Cingular rep call them to confirm this. All their standard polite reply is to wait 2-3 weeks for them to resolve the case. Nothing is being done. The latest trick is to direct the customer to another phone no with a voice message saying that all the recent claims are being reviewed since they discovered "irregularities", their new name for "frauds".

Sheila:

This is a brand new rebate hotline, and it's designed to provide information and assistance during our transitional period. At times, since we introduced it last week, the lines have been busy.

I'd ask you to please continue trying 866-607-9877. We're doing our best to spread the word, and I think this hotline is a great addition to our customer service.

Thanks,
Jon Delahay

Jon,

If your new hotline is always busy, then GET MORE LINES! Unlike you, some of us don't have time to sit at a phone and keep redialing your new hotline all day, hoping to eventually get through, and as Mike Trandafirescu above points out, it's just a "voice message."

Sheesh! Get a grip! Stick your head out the window for some fresh air and see if you can get those brain cells out of their dormant state.

Cut the crap and start writing those checks!

I have been waiting for my two $125 rebates which I took the service in June 2005 and applied for the rebates after 6 months (December 2005).. Still waiting for the rebates.. one of the worst Inphonic service reagarding the rebates

Actually have a success story with Inphonic-finally! I have no life, so went through the exercise of copying and documenting everything-proof of mailings, deliveries, etc, as I anticipated there would be problems. No luck for a long time, got the runaround we're all so familiar with, so got sick and filed a complaint with the BBB of Phoenix against Continental Promotions. Finally things started happening! Got a response back from the BBB, and CP replied that Inphonic was responsible for final approval, and would transfer info to them. Inphonic came back (!) and gave special number of 866-274-8573, signed by Camille King, Office of President. Called number, and spoke with Hollie there. She reviewed case very quickly, and said would issue check within 1 week. I called back 2 weeks later, spoke again with Hollie, and she said check just went out Fed Ex and gave tracking number. And sure enough-check was there.
Be persistant, document everything, and try to get Hollie-she can make things happen. Good luck!

Incredible! I have been waiting for my rebate since early Apr 06. It is now Jul 29! How do I sign up for the class action suit? My purchase was through Wirefly, therefore I say, "WIREFLY SUCKS!"

"I read a ton of posts on this site and at least I know now that I'm not the only person that Inphonic/Wirefly screwed.

I won't recap my entire story because I could literally cut and paste some of the others so instead I'll point out some things I hadn't posted before.

First, I too mailed everything in on-time and had certified mail receipts with signature showing they were received and on what date. Inphonics response to this: A signature on a certified mail piece is not valid proof that we received the letter.

Second, I too was told my info was lost then I was told to fax my information which they also lost. After my second fax, they sent me a denied claim notice because the fax was received outside of the promotion window!!!

Finally, I called Wirefly and screamed and yelled and they promised me they would look into the problem. I got an email from them stating that they would ""honor the rebate as a one time courtesy."" F&*^ You - one time courtesy my ass. I called today to find out why I still don't have a check and they stated that they had to research my resubmission because of ""irregularities"" in their resubmitted rebates. Sadly, the same letter seems to have been sent to many others out there and I guess are getting the same run around.

Anyway, I filed a report with the BBB and they just sent me a note stating that 3 notices have gone out to Inphonic and they have not responded. I tried the State Consumer Affairs office for Georgia but gave up. They demanded so much paperwork, some of which I simply lost over the past year, that I sware, I now am convinced Inphonic runs my state Consumer Affairs office. I'm going to try the US Attourney General's office recommended in other posts.

Anyway...I have the email from them on March 8 stating they would pay me the rebate and that it would take 6-8 weeks. As of today, they have to re-research and they PROMISED (wait, let me stop laughing) that a supervisor named Jennifer would call me back within 72 hours.

So, 14 months since I switched my service through them, 8 months since I filed the rebate, and 4 months since I was promised the rebate....I wonder how long this will go on.

I can't help but wonder how the people who work Inphonic could all be this greasy? You would think someone at this crooked company would have turned them in or something. Or that they wouldn't be able to keep people employeed because they would realize what a crappy place they got hired to work at."

Same story here. I bought from cellularchoices.net , who also uses InPhonic for their rebates. It was 2 rebates, each for $125.

I filed everything out and sent within the window, and after waiting several months, I submitted a support ticket through cellphonerebates.com. I got a reply from them telling me that my rebates were approved and they would be sending payment. After waiting a few more weeks I checked online to see my rebate status and I was getting errors.

I called a support number and was able to get through. I talked to an individual who told me that my rebates were approved, payment was being sent, and I should receive my check(s) in "5-10 business days".

This could be another delay tactic.

Best Case Scenario: InPhonic runs a very shadey business, in which the act of diverting customers, making them jump through hoops, and hoping that consumers give up -is the main facet of it's business plan.

Worst Case Scenario: InPhonic never had plans to pay people for these rebates.

Inphonics got another one - here. I checked for feedback befor buying through wirefly, followed all the rebate rules and followed up. This sort of business practice should not be allowed. Isn't this illegal practice?

Inphonics got another one - here. I checked for feedback befor buying through wirefly, followed all the rebate rules and followed up. This sort of business practice should not be allowed. Isn't this illegal practice?

Hi, everyone:

I want to update you all on our efforts to improve the rebate process. The new rebate hotline (866-607-9877) is up, and we've worked through some of the initial kinks.

In addition, if you'd prefer to e-mail me directly, I'll personally look into your account, and provide some concrete info about your rebates as soon as I can.

Thanks,

Jon Delahay
InPhonic
jdelahay@inphonic.com

inphonics sucks!!!! i ordered a phone through inphonics which i recieved. i was offered a free mp3 player that was suppose to come with the phone. of course i never recieved the mp3 player. i called customer service of course they said it didn't come with a free mp3 player. these customer service representatives don't know crap. bunch of idiots. my advice, never do business with this company!!!!!

inphonics sucks!!! i ordered a phone through inphonics which i recieved. the phone was suppose to come with a free mp3 player. of course i never recieved the free mp3 player. i called customer service and they said it didn't come with a free mp3 player. bunch of idiots!! so, i had to report them to the bbb. my advice, never do business with this company!!!

I have also filed a complaint with BBB, after jumping through hoops to get a rebate on my 2 Razrs. I don't mind all the ridiculous rules required for submitting a rebate claim, but I expect the company to honor the claims filed correctly. Feels like a scam to me. Cingular should also be held responsible for doing business with Inphonics. Disgusting!

My story goes back to 8-6-05 after several submitals with all docs they rejected my rebate claim. I finally had to resort to Bank of America Visa to help me out. BAC Visa reversed the charge to my account for $169.99 and 0n 8-8-06 I received an e mail from Wirefly saying they terminated my agreement without charge to me....Only got to talk to a human being once with the final notice signed: Wirefly. They are bad news....

My story is the same! INPHONIC needs to be sued over and over and then shut the f*#@% down! I hate those people!!! They did the same way to me and I want to do something to them after sue them! BEWARE OF INPHONIC.COM!!!!!!!!!!!

I don't understand, when they don't want to offer accesories, why do they advertise online. i ordered my phone with the free accessories in Dec 2005, accessories are yet to arrive....they are cheaters!

Customer service was ridiculous. To verify my SSN, I had to fax in my Driver's License and Passport pictures, which I didn't have too much of a problem doing. But by the fifth day and the third time faxing (because the quality was too dark, which was not a problem on my end) I was fed up with it. When they told me to wait another twenty four hours, I decided it was not worth it and cancelled my order. That night, I went to a store and bought the exact same product and had it in 20 minutes. I will never shop with Wirefly again.

"I'm one of the many who's getting screwed by Wirefly (nee InPhonic). Submitted my rebates and received confirmation emails in March that they'd been received. So, all is well right? Well, I wait and wait and wait and finally decide to give them a call and find out where the hell my money is. Oh, apparently it takes 8-10 weeks to process the submissions BEFORE the processing company processes them. Then it takes another 10-12 for them to process it and mail the check. Yeah, didn't make any sense to me either, especially since the forms are mailed to the PROCESSING FACILITY in the first place! Equally maddening is that the form says 10-12 weeks for payment (or maybe 8-10, don't have it in front of me). Anyhow, after a call from the Arizona BBB, I ""miraculously"" received two emails in June stating that my claims were valid and being processed. I called back today and amazingly got a warm body on the phone who told me that checks were mailing in 5-10 biz days. Apparently this is also a stall tactic, so I've asked to join the Class Action suit and I've filed with the DC AG as well. Should be interesting, especially since I've retained copies of everything submitted, as well as all of their email correspondence.
Also interesting to note is the following:
05/02/06 rocintx (1)
05/06/06 CathyMack (1)
05/06/06 princessrainbow (1)
05/09/06 barnesr (1)
05/09/06 inimeg (1)
06/04/06 MotherNature (9)
05/01/06 Scoutz (1)
04/29/06 lemzky (1)
04/19/06 QueenB (1)
04/17/06 sephora (1)
04/15/06 grammaspaz (1)
04/15/06 joescols (1)
04/12/06 emolik16 (1)
04/10/06 bak (1)
Any wonder why their 6 month rating is 4.26 vs. their lifetime rating of 2.33? Lots of shills for wirefly, over 1/4 of the reviews (51 as of this typing) in the last 6 months were from the shills listed above....pretty sad. Apparently, princessrainbow and CathyMack both have issues with the spelling of definitely, probably because they're the same lame-ass wirefly employee. haha ....MotherNature is the only one I've seen with more than a 1, but the other posts are equally full of praise for other vendors, which makes me wonder if there's a job out there that pays people to submit bogus positive message board posts. ;)"

Stay Away at all cost! I ordered two Razr phones and renewed my family share plan through Wirefly. After waiting for the phones to ship (which never happened), I contacted Wirelfy and was told the Blue Razr's were out of stock and asked if I would like to receive the silver instead. I said sure and though that was that. I then received an email saying the order for my two Bluetooth headsets had been cancelled. When I contacted Wirefly, they informed me that as the accessories were included with the original phones, they were cancelled and I would have to reorder. I though not big deal, I will just reorder, but then I was informed that as the price at the time of my order change was $29.95 I would have to pay this amount for each phone. I was amazed to find that because of their lack of stock I was being charged for phones, which were originally free. I asked for a supervisor and after around 20 minutes of talking was assured, my account would be refunded. After not receiving the refund, I contacted Cingular who was kind enough to contact the vendor on my behalf. Once again, Cingular was assured the charges would be refunded to my account. Again, no refund was received and as a result, I contacted Cingular who in turn contacted the vendor. The Cingular rep and I were told the refund would not be given unless I returned the phones. The Cingular rep was amazed to find Wirefly was charging an $18.00 processing fee, as Cingular charges this same fee. When I originally saw the charge, I assumed it was the charge for upgrade from Cingular, but it turns out Wirefly charges their own fee. Again, Cingular was amazed by this and recommended I return the phones and not continue to do business with this company. I cannot express how strongly I would encourage customers not to order anything from Wirefly. The Cingular Rep and I received false information form 3 employees of the organization. Stay Away at all cost."

This company also ran about 50 credit checks on me. When I went to purchase items or get a credit card I was denied. I received a copy of my credit report and the company ran over unsolicted credit checks on my profile.

I bought 2 phones, sent in rebates jumped thru the hoops, sent certified mail, copies of everything both showed approved, checks were supposedly mailed May 25th 2006, end of June 2006 still no checks!!

I wrote back, they said they cancelled the May 25th checks and would re-issue 2 new ones, end of August 2006 now, still no checks from May 25th 2006 or from end of June 06 (2nd mailing of new checks supposedly)...

Even if you are told your approved or your checks are on the way - don't believe the hype as I have gotten the checks in the mail and many excuses but nothing has showed up.

Have written to Jon D a few times get promising replies yet still no checks, got fed up jerking around on this and filed complaints with both the attorney general of Michigan and attorney general of DC, if someone does start a suit against these guys count me IN!

Also contacted my local news problem solvers newscast reporters, they emailed back wanting more info and said I wasn't the first to write them about Wirefly...

Never believe the check is in the mail I guess...

But I am gonna keep filing with whoever wherever will listen till I get paid my $340.

Bill Austin

I called Inphonic this morning after getting my phone yesterday. I told the rep, I bought A900 with Sprint service on the 9th and didnt receive the free bluetooth headset. He kept referring to my invoice and telling me, there is no bluetooth with your phone on the order. I kept telling him its in their site, you get free bluetooth headset when you order A900 with Sprint (knowing its not for the sero program). He then put me on hold to go check with some department, he came back and told me sorry for the inconvenience your Motorola bluetooth headset will be shipped, you will receive it within 7-10 days.

I called Inphonic this morning after getting my phone yesterday. I told the rep, I bought A900 with Sprint service on the 9th and didnt receive the free bluetooth headset. He kept referring to my invoice and telling me, there is no bluetooth with your phone on the order. I kept telling him its in their site, you get free bluetooth headset when you order A900 with Sprint (knowing its not for the sero program). He then put me on hold to go check with some department, he came back and told me sorry for the inconvenience your Motorola bluetooth headset will be shipped, you will receive it within 7-10 days.

My whole purchase experience plus shipping process is excellent. The cell phones were bought in Oct 2005. I received my final rebate check in the middle of Aug 2006.

I have been waiting for 6 months and received an email that my rebates have been approved. I should be notified one last time when my check is being sent. I just made a call to Inphonics and now I am getting the message that the rebate database had an error of some sort. Inphonics is reprocessing with a new service provider AND I WILL BE CONTACTED....Now what?

"Mr. Delahay, I am reproduing the email that I just sent for other customers benefit. Folks this should give a direct interpretation of the latest terms that we have on the rebates carried by Inphonic.com or Wirefly.com

Regarding your rebate scams, Can you please explain the differences between these terms New Account, New Activation, New Line of Service?

I am a T-mobile existing customer and my contract expires say tomorrow. I wish to discontinue from the existing cell phone service from the day contract expires.

If after 2 days without any service, I see that there is a phone that is offered from Inphonic.com that I am really interested in but unfortunately have lots of rebates. Would I be eligible for them or not? I know you might say it depends on what those rebates are but I would appreciate if you can agree on the understanding that I have on the following terms in your contract:

1. “After rebate with a new account” - I would be getting a new account since I will be ordering a different phone along with the service.

2. In the T-mobile rebate form, it says “Rebate may not be combined with any other offers or rebates.” Does it actually mean to say that that particular T-mobile rebate form cannot be combined with any other offers or rebates from T-mobile?

3. In the “Customer Appreciation Mail-in Rebate” there are lots of additional terms:

Your rebate request will not be honored if

(b) You called your wireless carrier to activate your new phone - the new phone that will be assigned would have the phone activated as of the date the customer receives the phone.

(c) You changed your mobile phone number - If you have ordered a new phone without carrying over the same phone number that you had, it means that you ordered a new mobile number and have not changed your mobile number by calling the wireless carrier.

(d) You downgraded your wireless service plan - the wireless plan cannot be downgraded from the price at which the phone was activated. It is not mentioned explicitly that while downgrading the contract gets renewed for one year from the day of the plan but T-mobile does that normally.

(e) You deactivated your account or your account was suspended by your wireless carrier - Cancellation of the account with service is different than deactivating your account or suspension of your plan. Customers not having any service plan irrespective of the number of days without the service would be eligible for a new account set up to get the rebate.

(f) Your equipment purchase was not paid-in-full within 30 days of order completion. - In promotional offers the equipment purchase is discounted by certain amount because of the promotions. The net payment after the discounts should be paid in full within 30 days of order completion where order completion date is the date when the customer makes his first phone call.

4. Equipment Discount Policy (found embedded in the T-mobile terms and conditions) - “will not use this new line of service to replace an existing account with T-Mobile” - This statement is quite ambiguous. There should also be an inclusion of something like “all orders either on phone or through the online order will get a new account set up with a new line of service”.

Also please note if we are ordering by calling in the person, he/she should be able to say in confidence that the customer is eligible for rebates or not or whether the customer will get the phone with the advertised final special price after the rebates. "

Well I too have had to endure the same runarounds and stall tactics as everyone else here. I purchased 2 RAZRs in January that came with 2 $50 T-Mobile rebates (paid quickly and without hassles) and 2 $100 "Customer Loyalty" rebates from InPhonic. My problems began when I received a notice from a collection agency stating that I was in violation of my contract with InPhonic for cancelling my new celluar service within 180 days and that I now owed then $500 in early termination fees. I contacted the collection agency who IMMEDIATELY go on the phone with T-Mobile to verify that I had not in fact cancelled service at any time. The collection agent told me to disregard this and any future notices I might received. While I had her on the phone I asked if this error would pose a problem with my rebates. She told me that the error had been corrected and noted in "my file". 2 months passed and in April my rebate status on the site appeared and remained an unchanged "processing". until June Then lo and behold an update...my rebates were denied due to a cancellation in service under 180 days....yep the problem I was assured was no longer a problem came back to haunt me again. I then spent the next week emailing and trying to get someone, anyone on the phone. I finally spoke to someone...we'll say he called himself Steve that I am almost certain was in a call center in India. He took my information and said they would investigate the error and to call back in 10-15 business days. 10-15 days later I called back as was told it was still under investigation and to please give them another 10-15 days. I wait the time...call back and spend the next several days listening to a stupid recording that they are changing rebate claim handlers and a push of any other button placed me on hold with a recording that sounded like an XM satellite activation line. At this point I knew I could kiss my rebates goodbye but I was unwilling to get totally f**ked by these guys. I scoured the net for websites of others like myself to find out about joining in on a lawsuit or banding together in any way. It was on one of the sites that I ran across a posting from someone who did manage to get hist rebate only after emailing everyone from the president of the company on down the chain. If he could find an email address on them he sent them one chronicalling his ordeal. It sounded like a good plan...hell it was a plan so I took his list of address and went to the inPhonic website in search of others and fired of an email to all. A week later I get a response from Camille King (Office of the President....ha!) telling me to contact the "Rebate Escalation Team" @ 866-274-8573. 2 Days later (July 26) I get an email and phone call from Doreen Dennis (Office of the President...how many people are in the President's office there?) telling me that my rebates are under review and to wait 10-14 days while they complete their review. August 16th still nothing so I email Ms. Dennis again. August 17th I manage to get someone on the "Rebate Escalation" line who tells me my claims have been approved (hallelujah) and that checks are being processed and are set to go out in 5-10 days. August 18th enter Jon Delahy who was responding to my email and noticed that I spoke to one of their "rebate specialists" the day before and wanted to know if I had any other questions for him. August 22nd Doreen Dennis follows-up on Mr. Delahy's folow-up on the 18th (scary all this following-up). September 5th...still no rebates so I email the usual suspects again planning to have to pick up the phone again tomorrow and get the usual runaround. Today, (Sept. 6)...what's this? FedEx is in the driveway...they deliver an envelope...I open it and..believe it or not....my rebate check...FINALLY!!!! I can't believe it myself. I haven't tried to cash it yet but right now I have to assume it is good and expect it to bounce. I don't know if they are finally getting S**T together there or if making a nuisance of yourself is what it takes to get paid but I guess there is hope. So in the spirit of hopefully helping those who have not yet tried this here are all of the email addresses I tried...don't give up and let these guys get over on you...it can be done it just takes time..GOOD LUCK rcalder@inphonic.com; jpurcell@inphonic.com; ddennis@inphonic.com; jdelahay@inphonic.com

I purchased 2 razr v3 a year ago from wirely. After lot of follow up, I finally saw on cellphone rebates.com that my rebates were approved and checks mailed on Sep. 1. Haven't got them yet. Tried calling the rebate center hotline @866-607-9877 mentioned by Jon Delahay, InPhonic last few days. Only a recorded message comes on that you would have to wait atleast 15 minutes and then line gets disconnected. Finally got a person on rebate escalation center @866-274-8573. Have been told to wait 3 weeks before they can cancel earlier check and issue new one. Just hoping that it is not another one of their delaying tactics. Will see.

I purchased 2 razr v3 a year ago from wirely. After lot of follow up, I finally saw on cellphone rebates.com that my rebates were approved and checks mailed on Sep. 1. Haven't got them yet. Tried calling the rebate center hotline @866-607-9877 mentioned by Jon Delahay, InPhonic last few days. Only a recorded message comes on that you would have to wait atleast 15 minutes and then line gets disconnected. Finally got a person on rebate escalation center @866-274-8573. Have been told to wait 3 weeks before they can cancel earlier check and issue new one. Just hoping that it is not another one of their delaying tactics. Will see.

Excellent price and very easy to complete the transaction online. All questions answered on website…

Excellent price and very easy to complete the transaction online. All questions answered on website…

For everyone's information, I've filed a class action suit against Inphonic in US District Court in Washington...

Please tell me how do i go about filing class action against wirefly/inphonic.....I did not receive my rebates yet...

Wirefly, never ever shop with them as they are horrible with their rebate procedures. I lost my $100 rebates..

Wirefly/Inphonic sux anyways....i dont' trust them at all...

Hello All,

I too have been given the run-around by these poeple. I have sent at least three emails in the last month or so regarding their message at the rebate site:

"InPhonic is reprocessing your submission with a new service provider and will contact you with further information regarding your rebate request.

You will receive a letter or postcard describing this problem. The letter or postcard may have instructions on how to correct this error."

I never recieved a response through email. I have not changed service providers. They promised me back in June 2006 that I would be recieving my $50 rebate in August. August came and went. I have yet to recieve a check or a response to my emails regarding this problem. Don't know what to do about this...

I am adding my name to the list of complainants I have been contacting this firm since june 2006 and have snt several e mails with no response, just another rip off for a purchase of a phone that was never received although I have a receipt showing it was paid for. How far do we have to go with this before we get these people out of business,

I have been fighting for my rebates for well over a year. Last I heard (from rebate escalation), I was supposed to wait 2-3 weeks for a $200 check that had been approved. Confirmation of the approval ("check printing") is on their website, but nothing comes in the mail (it's been over a month since I was told 2-3 weeks).

Also, they told me in our last conversation that they would have to check the current status of my account before issuing the check. I answered that with an angry mail saying that I had committed to 6 months of service to qualify for their rebate, that they presumably checked at the 6 month point before approving my application, and that though my account was still active, its current status was none of their business. AFter all, it isn't my problem if they are still delaying after for over a year. Seems to me that there is a serious invasion of privacy issue here if they are really checking the status of my account at this point. New development: when I called rebate escalation this AM, it had been changed to a normal rebate support line, which has you hold for about 15 minutes and which no one ever picks up. They eventually kick you over to voice mail and let you leave a message (presumably for a callback within 72 hours, but we'll see....)

If I can join a class action suit, I will at this point; someone just please tell me how to do that. These people should be put out of business.

Same here, its been nearly a year since filing with Intelenet Wireless with the no rebate money in my pocket. I am no stranger to rebates and fully aware of the strict policies. In the past I have received rebates from this company with hardly any problems at all.

So, its not that they can't - its that they won't. I read somewhere their stock is dropping and customers are going else where for the cellular needs. I wonder, after this lawsuit will anyone see ANY money owed to them? Today I filed with BBB.com like some others hoping to see what I was promised. Only $450 is owed to me.. but I could sure use it.

Anyone have information of the Class Action Suit from AG of Washington. Updates?

Cheers and GL

I received most of my rebates, to the tune of $1500 for 5 razr's purchased last December. I am still waiting for the two last rebates.
Yes, it stinks that all of this follow-up has to occur, but I'm pretty happy as I have already got 5 razr's and actually made $350 in profit (after the rebates I've already received). If I get the last two, I come out $125 per phone ahead of what I paid.
I'm not sure if I would us InPhonic again, but at the time they offered a deal that couldn't be beat.

If we get our money back is just because the government
intervened! I do not understand why the
cellular phones companies allowed all of this!

Everything went down right after they bought all the mobile phones resellers and monopolized the internet market! FEB of 2005!
http://www.mobilephones-t.com/