T-Mobile and Verizon Wireless tops in customer care

Jul 26 2006 - 04:08 PM ET | T-Mobile, Verizon Wireless

T-Mobile USA and Verizon Wireless tied for the top ranking in the J.D. Power & Associates twice annual wireless customer care survey. Both carriers typically rank well, last year T-Mobile got #1 and Verizon #2.

Here are the rankings for US major carriers:

  1. T-Mobile USA + Verizon Wireless - 104
  2. Alltel - 99
  3. Cingular + Sprint Nextel - 95

The study covers online, telephone and in store support. This year's survey showed that 59% of customers had to contact their carrier within the last 12-months. This is the highest figure since the survey was started in 2000.